Sportograf.comReviews of sportograf.com

Achtung, es werden nur Fotos in niedriger Qualität bereitgestellt, kleiner 200kB pro Foto. Wenn man die Fotos in hoher Qualität haben möchte muss man das anfordern und diskutieren und hoffen das man sie bekommt. Sparen Sie sich das Geld und den Aufwand.

I attended a race with several different distances, and there were photographers positioned along our route. However, when the photos were uploaded, one of the categories only contained photos from the other race distances, even though a photographer had definitely been taking pictures of us there. I contacted Sportograf through their support system and also reached out to the event organiser, who put me in touch with another person at Sportograf. I was told that the photos from that location had somehow not been uploaded correctly and that they were working on fixing the issue. A few days later, the missing photos appeared, which was great. After that, I asked whether it might be possible to receive a discount code for the photo package, since I had been waiting for the missing photos and they only became available after I contacted them. I completely expected that the answer might simply be no, but I thought it was worth asking. Unfortunately, that is where the customer service became very disappointing. I contacted one person, then the other a few days later, and followed up with both of them after receiving no response. Neither ever replied. A simple “Sorry, we’re not able to offer a discount” would have been perfectly fine. Instead, my messages were simply ignored. This was particularly frustrating because they had previously responded quite quickly when dealing with the missing photos, so it felt very much like they were choosing not to respond once the question was about a discount. When you are waiting for an answer before deciding whether to purchase an expensive photo package, being completely ignored is not a good customer experience. The photo issue was eventually resolved, but the way the subsequent communication was handled felt very unprofessional.

Have been trying to get photos from a run in June 2026 but can not access them and have sent multiple emails and instagram messages but no replies! Such bad service and a waste of money

Les photos à l'arrivée que l'on me montre de l'UTMB Tremblant ne sont simplement pas moi, c'est une autre personne... je fais une recherche par heure d'arrivée et je trouve 5 photos qui me montre passer la ligne d'arrivée. Je les soumets pour analyse et on me dit que l'on me reconnait sans hésiter sur une seulement donc on rejette les autres!!! , Aucun bon sens quand tu prépayes pour tes photos. J'ai en plus 6 fois la même photos hors focus de moi .Pire service de photos de course que j'ai rencontré.

Terrible website and customer support. Multiple attempts to contact and they send autoreplies every time which don't even address the problem/ Have already paid for my photos but am unable to access half of them due to useless interface design.

Don't make the mistake of pre-ordering photos. It doesn't even save you much. I recently ran UTS 80k and only had start and finish line photos. Not worth the money spent. I have sent multiple emails but like everyone else here, they have been ignored.

Keinerlei Fotografie im eigentlichen Sinne mehr. Nur noch automatische Auslöser mit Stativ. Die Anzahl der Bilder wird immer weniger, die Fotografen sitzen meist einfach am Rand und gucken.

Have tried several times to get my pics...selfies..did 11 of them and none worked. Have contacted Sportgraf and they keep sending automated emails. No pics and I have been trying for 2 weeks. Their user site is the most unfriendly site I have been on EVER!!! They have all our email addresses why not simplify the process and send them directly to us? NEVER WILL I EVER BUY FROM THEM AGAIN.