SportingSmilesReviews of sportingsmiles.com

I've given this company five stars for quite a few years but the last retainer I received from them has changed my opinion dramatically. The back molars were not covered and as a result, they've moved and they are hitting my bottom teeth first which is very uncomfortable and strange feeling. They did send a refund which I used to purchase a retainer from my dentist which fits perfectly. Don't let them tell you that including the back molars doesn't make a difference because it does.

I made a purchase for two sets of retainers hoping it would meet my needs but what happened was exactly the opposite. First of all, the retainers are straight up garbage — they barely fit my teeth and don’t help or work at all. These are supposed to be dental retainers, something you trust to maintain your smile, and they can’t even fit properly. Completely useless. Second, the order took forever to arrive. No reasonable timeline, just a long painful wait for a product that ended up being a disappointment anyway. And last but not least — they only sent 1 set. I paid for two and received one. When I contacted support thinking it was just a simple mistake, they had the nerve to tell me my order was “accurate” and that the 2 in the quantity reflects 1 upper + 1 lower retainer. That is complete BS. Any normal person ordering 2 sets expects 2 full sets — not one split in half and called a quantity of 2. That’s deliberately misleading and honestly it felt like a straight up robbery. The support team was helpless — they didn’t fix anything, didn’t offer a refund, nothing. Just defended themselves and left me hanging. Stay away from this company. Save your money and go somewhere that actually delivers what you pay for

I been using them since 2022. For the past 3 years, and past 3 orders, they are super slow. They been "remodeling" for the past 3 years.....

Worst customer service. They took my money and I received nothing. Their business hours are not conducive to working adults on the West coast. They refuse to respond to complaint emails. I’m out $90 for 6-month retainer subscription not received. When I complain it was processing yet paid over 30 days, they marked it complete.

Paid over 160+ for none of my impressions to be accepted (I tried several times!). Their suggestion was to go to a dentist and have them do my impressions, which completely defeats the purpose of this service. When I just requested a refund, they told me to send back the materials used and that they could issue a partial refund. I sent back the materials and NEVER RECEIVED THE REFUND. I cannot recommend them less.

Never trust this company! They are a scam. The impressions have plastic parts sticking out so you will never get it right. Then they pretend it's your fault and sell you the option to try again and again ... But you will never succeed. They hate their 'customers' (whoever is stupid enough to trust them)

I paid extra to keep my impressions on file, with zero mention of any expiration at the time of purchase. A year later I get an email threatening to destroy them unless I buy something by April 30th. Manufactured urgency to force a purchase is a scammy practice and a terrible way to treat customers. Update: A manager reached out to follow up on this review. We went back and forth and there was at least some acknowledgment of the issue, though real accountability was lacking. He then offered me a promo code and never followed up on it. Haha, says a lot.

"100% Satisfaction Guarantee" is marketing, not policy I ordered custom retainers from my own molds in May 2025 ($157.50). They cracked in half after about five months of normal nightly use. Their website says retainers can "last up to five years" and are made from "the highest quality material available." Mine lasted roughly 8% of that. When I contacted them, they blamed user error — grinding, improper cleaning, improper removal — with zero evidence I did any of those things. A retainer splitting in half during routine use is a material defect, not a mystery to speculate about. Their resolution? A 35% coupon — the same promotional discount they offer everyone. Their Satisfaction Guarantee page promises to "remake the product or come up with a solution that works for both parties." Asking me to pay more for another product that might fail just as fast is not that. Their warranty language is also designed to confuse — a 90-day "Perfect Fit Warranty" and a 6-month refund window on the same page, giving them room to deny claims under either timeline depending on what's convenient. I escalated in writing. They never responded. I had to resolve this through my credit card company, who reimbursed me in full — which tells you everything about who was right here. If your order arrives fine, you'll probably be happy. But if something breaks, expect blame-shifting, a generic coupon, and silence when you push back.