Jessica D.
Ok so I had a problem with splash…
Ok so I had a problem with splash coins. I did a redemption, had to open an Skrill account and decided to add money more and play more. Ended up winning 1,300 sc. so I stopped playing because I wanted to redeem but had to wait for my first redemption. I decided to get back on the site a few hours later and realized I had 0SC. I was shocked. I knew there was a mistake because I knew I just logged off and had that amount and I took screenshots when I messaged the customer service people, the person replied that they investigated and found that I played down my winnings, which I knew was not true so I sent an email. That’s when another person emailed me back and said they were going to investigate this and put this at the highest priority and it could take a couple days. This all was happening on the weekend and that next morning he emailed me back and figured out there was some mistake and put my 1300 SC’s back on there so at this point I was waiting for my redemption which they said could take three business days if it hasn’t come by Wednesday to contact them so of course I’m sitting here anxiously waiting and today is Wednesday and lo and behold. I just got my redemption so kudos to splash coins. I was a little nervous at first, but they do actually redeemed so when they say three days wait that three days.
Response from Splash CoinsSep 3, 2026
Hey Jessica, First of all - well done on your 1300 SC win! 🟢 We're happy to hear that our team caught the error and restored your well-deserved winnings quickly. Thank you for your patience and trust in us, especially through that initial misunderstanding. To many more wins, The Splash Coins Team




