loonmedia
Had a redemption submitted on may 3rd
Had a redemption submitted on may 3rd, and still hasnt been approved, i have been contacting support and they give me the same answer…. Your redemption is still under review. We've noticed a slight delay, so that's why your request was escalated to our financial team for prioritizing. Please note that, once we have an update, we will reach out immediately. Feel free to reach out, if you have additional questions. Best regards, Robert Not sure the hold up they were quick to take my payment and i am verified i just need a answer. This is unacceptable, i will update my review after they respond to my 3rd time contacting support.
Response from Splash CoinsMay 19, 2026
Hi there! Thank you for sharing your feedback, and we’re sorry for the frustration this experience has caused. We understand how concerning it can be when a redemption takes longer than expected and when follow-up responses feel repetitive. After reviewing your case, we can see and confirm that your redemption has been sent out! We truly appreciate your patience while this was being processed, and we’re sorry again for the delay you experienced. Thank you for being part of the Splash Coins community. The Splash Coins Team




