Spirit ShopReviews of spiritshop.com

Love it love it love it

Fast shipping! Excellent quality!

Great products great people

The clothing material is good even though it is a bit overpriced, but the customer service is horrible. I submitted an order, then I messaged customer support minutes after to ask if I could add one more item to my order because I forgot to add it to my cart. Nobody answered me, so after a second email I got a response saying they were unable to do so. I then asked them for a free shipping code and they said no and did not offer anything else. Update: the letters on the hoodie are already peeling off and it just arrived.

I ordered 2/12/25 and received a email stating my item was shipped on 2/14/25. I’ve checked every day multiple times a day and the tracking states it’s in “pre shipment” as in a tracking label has been made, but item has not made it to post office. I’ve emailed SEVERAL times to the customer service and I get no reply other than “theyve received my ticket and will reply within 1 business day” I will not be using their business again. I will be sticking with local businesses.

Je laisse 1 étoile car nous sommes dans l’obligation !! Entreprise à fuir et à bannir escro sur tous les points. Procédures encours avec ma pj. On mets en place un médiateur. Il va perdre et fermer sa boite je vous le dit!! Et payer tous les frais avocat et dédommagement. Attaquez le !!

We used Spiritshop.com for a school fundraiser. Staff and parents supported the fundraiser. I would have said it was a huge success…except, the fundraiser has been over for months now. We have NEVER received our proceeds!!!! There’s no number to call and only the customer support email. The email that we received many responses from when setting up the fundraiser. Now, no response after months!!! They have the nerve to still have our shop open!!!! Watch out for this site!!! **UPDATE** We have received communication from the company. I will update this review once all transactions are finalized. Better communication would have prevented this negative review.

I purchased 4 items for Christmas and they came on time. The product was as advertised. However, one of the shirts was too large and I emailed on Monday, 12/30/24 to request an exchange. Due to the holidays, I did not expect an immediate reply. After no response by Friday, 1/3/24, I sent a follow up email. In this email, I stated that if an exchange was not possible, I would like a refund for the one shirt. On Sunday, 1/5/24, I sent another follow up email, explaining that I will give honest reviews about their non existent customer service and contact my bank to get the charge reversed. When you run a business, you should check and reply to your customer emails. *****update***** Spirit shop replied with the “we don’t take returns because they are custom items” This doesn’t have my name on it. It has the school name. My reply to their email: So, because it’s custom printed, I have to guess and hope the size I pick is correct or else I have to suck it up and deal with an incorrect size? And if I choose wrong, I can get a discount on another item? No thanks. I think you just lost a customer who has 4 kids in sports and probably would have used you a lot more and recommended you to other people. Now, I won’t use you again and I will recommend others don’t use you. Not the greatest business model.