SpireonReviews of spireon.com

I renew the subscription on Dec 15th 2023 for two years. Three months later I am still waiting for my service to be reactivated. The first issue is to reach the customer service team, very difficult. Once I finally managed to communicate with them, we went back and forth as they tried to solve the problem. The issue was escalated to a tier two team, I got an email saying that problem was resolved, but I was not. I sent emails, no response. As of today (+3 months) I am still trying to get the problem solved.

End up with 80 non working devices out of 200. Customer service is absolutely no help. I lost 4 trailers due to their faulty equipment just for 1 year with potential for over 80 pieces of equipment to be lost. They cost us over $100,000 in losses so far and lost days of my time in sending reports back and forward pretending they are working on the issue but with no results. Not a single device replaced or even be able to stop monthly charges for. We are switching to a different vendor as far as we are expending and can't afford such a poor tracking software

If I could give 0 stars, I would. Awful service. Very rude team. Tier I Representative Christian A. Balbuena closed my case, but never helped me reach a resolution. His attitude was sub-par, his service was worse, and I still need help.

My Lojack installed at dealer Schaumburg Honda, IL in 12/2021 and stop working on 06/2/23, I reported the issued with Lojack by Spireon, case number 00573075, they said to go to dealer to check it up, I lives in Miami now, unable to go to Illinois for these reason, I continued to report it to them and open second case number 00773286 on 10/03/23 according to them was escalated to level 2; I report it again and new case assigned 00784295 until this moment 10/22/23 nobody call me or try to solved this situation, I advised to used another company for this service.

With in 3 days of driving the vehicle all dash indicator lights came one. The check engine light, the abs light, the emergency brake light, the traction light, the tire pressure sensor light, the power steering light. These light come on and off randomly sometimes they stay on for days and some time they come on and off several times in one day. On August 9th the car was services at A-1 Auto (See attached text message) and a claim to Silverrock was done. A-1 Auto basically charged $110 to do nothing as the light came back on the very next day on August 10th 2023. I was told by A-1 Auto it was a Kia issue and to take the car to a Kia Dealership so I made an appointment that day for Sept 2nd 2023 that was the soonest they could get the car in to be diagnosed (See attached apt confirmation). On September 2, 2023 I had the car diagnosed at Shawnee Mission Kia. After 4 hours of trying to find out what was wrong with the vehicle the Certified Mechanics at Shawnee Mission Kia discovered an aftermarket device AKA the lo-jack go GPS device was spliced into the wiring harness of the vehicle and was causing all of the electrical issues on the vehicle. Drivetime Gladstore was notified on Sept 2nd by telephone of the issue. Drivetime on Gladstone was notified again on September 5th of the issue and I was told I would get a call back within 24-48 hours. I received no phone call back at all. I had to call Drivetime Gladstone again on Sept 8th 2023. Today is September 11, 2023 and Drivetime, Lo Jack Go, Sperion, Bridgecrest still have no definite answers of how they are going to rectify this issue. Kia has recommended the device be removed and the vehicle be brought back to Kia for retesting and possible repairs (See attached service report from KIA). Drivetime, Sperion, Lo Jack Go, Ridgecrest are refusing to remove the device so vehicle can be repaired by Kia. Kia will not repair the vehicle until the device is removed. I was told by the manager at Drivetime Gladstone this issue is so rare he doesn't know how to deal with it and Drivetime has never experienced this before, A simple google search has yielded thousands of similar complaints and issues. So this issue isn't that rare it only took a 5 minute google search. This issue needs to be immediately addressed and rectified. I expect to hear from a representative by end of business today. I expect this vehicle to be repaired properly with in 7 days. I will start legal procedures against all parties involved if this doesn't get addressed and resolved immediately. All back up including photos, text messages, and the Kia service report are attached to this email.

Their GPS tracking products do not work. We have used them for years, have 100s of units from them, and started realizing about 80% of them end up failing. Their customer service doesn't care, and are useless overseas people.

Product hasn't worked from day one. I will be contacting the dealer that had this installed because they tracked your car in case you don't pay. It shows my car in Arizona when I'm actually living in Louisiana I have contacted the company seven different times and they said oh well. we will reset it. oh well. oh well. Well oh well don't help how about fixing a product that you're supposed to have support to be able to have things like this fixed your product sucks your employees suck and your companies suck in closing your product sucks and I hope this keeps someone from using your company

To spireon management can y’all please call me back it’s been weeks & im still waiting on a call back from you guys . You guys are a scam . You should not be allowed to be a business customer service is horrible 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡