SpiderOakReviews of spideroak.com

Lost half a terabytes of personal data using SpiderOakONE because of lack of communication. My account no longer works as my card expired, I've tried to login, but my account has been removed. Application on Linux is buggy, it keeps saying: "cannot reach the server", I can't either upgrade, either login via any site (because there isn't one), and so on. And it appears the app which I've been using no longer exists (it was renamed to something else) and you cannot re-download it. Rubbish.

I was subscribed to an unlimited SpiderOak ONE account for several years. I ran the client for many weeks to upload my files over high speed fiber connection, but never managed to even upload a whole terabyte. I should have cancelled after the first year but didn't get around to it hoping it would get better and also didn't notice the silent annual auto-billing to my credit card until later each time. I think the only way to cancel the auto-billing is to cancel your account and it's not made clear whether or not that means immediate termination and loss of access to any data in the cloud regardless of how much longer you have already paid for. They don't notify anything either before or after billing. The only indication is the charge on your statement. I appreciate that they have refunded the recent charge now upon request. The subscription proved quite useless because it was always so terribly slow and no doubt trotted beyond usable. The client is terribly cumbersome to use, un-intuitive, seems like a 20 years outdated java app and freezes and crashes all the time. Opens handles for no reason to any external storage you connect so that they can't be safely dismounted. If you manually exit the client, it won't start again without a system reboot. So this was really a waste of my time and money. I should not have signed up.

Jeg har anvendt Spideroak siden 2012 til secure online storage og backup, men det har desværre været en rejse med mange bump på vejen. Deres support er utrolig lang tid om at svare og deres løsningsforslag er som regel useriøse standardsvar, hvor man bare skal oprette et nyt device, hvis man har problemer. Snowden anbefaler Spideroak og der er også gode features såsom zero-knowledge, men desværre ser jeg mig nu nødsaget til at finde en anden service.