Hoodie looks great! Would be a 5 star if it were a little bit longer and softer.
KC
kate C.
My boys love their hoodies!
My boys love their hoodies!
WK
will K.
Fire hoddies 💥💩🏆
Fire hoddies 💥💩🏆
TW
Tiffany W.
About to my another one
About to my another one
TS
Tiffany S.
Urgent: Order Delivery Delay – Placed December 19
Good evening,
I hope you are doing well. I am reaching out regarding an order I placed on December 19th for a hoodie and sweatpants for my son. According to my order number there is no tracking information, and the package is not expected to arrive until January 5th.
I have attempted to call the phone number listed on your website, but it redirects me to another number without allowing me to speak with anyone. I also sent an email and have not yet received a response.
Due to the lack of communication and several concerning reviews I have since seen, I am beginning to worry that this website may not be legitimate. If I am unable to speak with someone soon to confirm the delivery status, I will be requesting a full refund.
I needed this order to arrive before Christmas, so this matter is urgent. I would appreciate a prompt response to resolve this issue.
Thank you.
Response from SpiderhoodieDec 30, 2025
Hi Tiffany,
Thank you for reaching out.
The order was placed on the 19th and we received tracking info on the 24th. I'm afraid, due to high volumes, we do experience a bit of a delay in receiving tracking information.
Though our usual terms is 3 days handling time and 8-10 days delivery, taking this into account, unfortunately, it is very improbable that order was to be delivered before Christmas. As of now, the order is in transit and updates will continue as the shipment progresses.
Should you choose to return the item for a refund once delivered, our support team will promptly provide a prepaid return label and assist you through the process.
We would also like to reassure you that all items we sell are 100% authentic, sourced from verified suppliers, and carefully inspected prior to shipment.
If you need further assistance, our support team remains available and ready to help.
Thank you.
HA
Hayden
Products not recieved
I ordered a sweatshirt and have never received a shipping notification or the product but not they want a review the item upon buying had a delivery date o December 12th. But was never shipped. They will not answer the phone or reply to my emails
Response from SpiderhoodieJan 2, 2026
Hello Hayden,
Thank you for your feedback.
I'm afraid, there's been an issue with the delivery address thus we could not proceed with your order. We have sent you e-mail informing about the issue and delay due to this, though received no response.
As the order was not processed, nor shipped, refund was already issued and we sent you an e-mail confirming it.
We do apologize for this situation, and wanted to stress that we reached out and informed you about hiccups along the way trying to resolve it as best we could.
Thank you.
DE
Desipher
Really warm hoodie
Really warm hoodie, kind of wish it arrived earlier, but still worth the wait
MM
Melinda M.
The print in the sweatshirt is messed up
The print in the sweatshirt is messed up
Response from SpiderhoodieDec 25, 2025
Hello Melinda,
Thank you for the review.
I am sorry to hear about the issues with your recent order with us.
We will take care of this situation and will re-ship your original order.
We have reached out to you via our mail support channel to discuss further details.
It is per our usual procedure that we offer free return in case you are not satisfied with the product or wish to exchange it to something else.
Thank you.
