Fed up C.
I received the wrong color & size…
I received the wrong color & size sweatshirt that I ordered. I immediately contacted support. With pictures! NO RESPONSE!
Response from SpiderhoodieMar 6, 2026
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We completely understand how frustrating it can be to receive an item that does not match your order. Please rest assured that this is not the experience we want any of our customers to have. We take situations like this very seriously. It’s possible that your message did not reach our support queue or was delayed due to a high volume of requests. We would be more than happy to resolve this for you immediately. Please contact our support team again and include your order number, and we will review the photos you sent and arrange the appropriate solution whether that is a replacement in the correct color and size or a full refund, depending on your preference. Your satisfaction is very important to us, and we are committed to making this right as quickly as possible.