Lisha J.
I ordered a Christmas gift for my… niece
I ordered a Christmas gift for my niece. I never received a tracking number that it was shipped just prepared. Then I emailed them. They then told me there was an error and that they were out of stock of the item I bought and also stated that they now have it in stock and will be shipping immediately. It’s been 4-5 days since then and they never shipped the item. Christmas is also in about 4 days. I emailed them to ask what is the hold up now? NO RESPONSE. So I am requesting a refund and no response at the moment as well. Terrible holiday experience!
Response from SpiderhoodieDec 22, 2025
Hello Lisha, Thank you for your review. My apologies for the delayed responses on our part, the response time increased due to high volumes. We were checking with the warehouse the details of your order, and we can confirm that it was processed and shipped. We already have tracking info shipped, and it shall be delivered in time for Christmas. International shipments like this one usually have this type of a gap in releasing tracking updates since it is in transit, the moment it reaches destination country, it will be updated. Thank you.


