SpicyIceReviews of spicyice.com

Response from SpicyIceDec 2, 2024

Thank you for reaching out and sharing your concern. We completely understand how important it is to receive your order on time, and we apologize if the delivery window has caused any frustration. Your order was placed on the 27th, and with our express shipping option of 2-3 business days, your package is expected to arrive by Monday at the latest. Rest assured, your order is still within the delivery timeframe. We truly appreciate your patience and will keep you updated with any changes or new information regarding your shipment. If you have any additional questions, please don’t hesitate to let us know!

Response from SpicyIceDec 1, 2024

I'm sorry there was confusion with the item that you ordered. We strive to provide a seamless and user-friendly experience, and we apologize for the inconvenience this caused. After reviewing your order, a 9" bracelet is what was ordered. If a 9" isn't what you wanted, you can return the item for the size you intended to order. We value your feedback and will use it to improve our processes.