SPELABReviews of spelabautoparts.com

Response from SPELABJul 28, 2025

Dear Customer, Thank you for your feedback. We’re very sorry to hear about the inconvenience you experienced with your EGR cooler kit order. After thoroughly reviewing our email records, we were unable to locate any messages from you regarding missing parts. We sincerely apologize if there was any miscommunication or if your email did not reach us successfully. We take these matters very seriously and would like to help resolve this issue as soon as possible. Could you please provide your order number and a copy of the email you sent? Once we have that information, we’ll be happy to investigate further and do our best to make it right. We appreciate your understanding and look forward to your response. Best regards,

Response from SPELABJul 28, 2025

Dear Customer, Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced with your recent order. We have reviewed the tracking information for your full 5” DPF exhaust system (Order #SPELAB195914), and it appears that part of the shipment may have been lost in transit. We are currently contacting the shipping carrier to investigate the issue further. In the meantime, you are welcome to contact our customer service team at [email protected] to arrange either a reshipment of the missing items or a refund—whichever you prefer. We truly understand your frustration and appreciate your patience while we work to resolve this issue. Please be assured that we are committed to making this right. Best regards, SPELAB Team

Response from SPELABJul 28, 2025

Dear Customer, Thank you for your recent feedback. We are sorry to hear that the Mini Maxx V2 did not meet your expectations and that you were disappointed with our customer service. We understand the frustration when a product does not work properly and thank you for taking the time to contact us. We would like to clarify that the Mini Maxx V2 listed on our website for your 2018 Cummins model is based on manufacturer-provided compatibility. However, in rare cases, installation or vehicle-specific differences may affect performance. If a tuner encounters a specific functional issue, we are more than happy to continue troubleshooting or work with you to find possible alternatives. Your satisfaction is of utmost importance to us and we are willing to do our best to help you resolve your issue. If you would like to continue to seek a solution, please feel free to contact the customer service email. Sincerely, SPELAB Team

Response from SPELABJul 28, 2025

Dear Customer, We sincerely apologize for the delay in delivering your tuner and for any frustration this has caused. We understand how important timely service is, and we are currently reviewing your order status to ensure it is resolved as quickly as possible. Please kindly provide your order number so we can look into this right away. If your tuner has not yet shipped, we will expedite the process or offer an appropriate solution. Thank you for your patience, and we’re committed to making this right. Best regards, SPELAB Team

Response from SPELABJul 28, 2025

Dear Customer, Thank you for your feedback, and we’re very sorry to hear about the inconvenience you've experienced with your order. Please note that for combination kits, the items are shipped in separate packages based on inventory availability from different warehouses. The tuner in your order was shipped from our Canadian warehouse. Unfortunately, we’ve recently identified a logistics issue affecting a batch of shipments from that warehouse. Some packages are showing abnormal tracking activity or are stuck in transit. Your tuner may be part of this batch, and we are currently working closely with the shipping carrier to investigate and resolve the situation. In the meantime, you are welcome to contact us directly via our customer service email at [email protected], and we’ll be happy to check your order status and provide a resolution as quickly as possible. We truly appreciate your patience and understanding as we work to make this right. Best regards, SPELAB Team

Response from SPELABJul 4, 2025

Hello, thank you for your feedback and we truly understand your frustration. As we mentioned in our previous communication, your order was shipped in separate packages due to inventory availability across our warehouses. This is a standard practice to ensure you receive your items as quickly as possible. We also informed you that the tracking number for your tuner would be updated within two business days — and in fact, it was updated just a few hours later. Your Mini Maxx tuner has already shipped, and the UPS tracking number is 1ZC1H2866722302028. We sincerely apologize for any confusion caused during the process and appreciate your patience. If you have any further questions or need assistance with your shipment, please don’t hesitate to reach out — we’re here to help. Thank you again for your order and understanding.

Response from SPELABJul 2, 2025

Thank you so much for your fantastic review! We're thrilled to hear that your 4” turbo back exhaust arrived in perfect condition and that the installation process was smooth and hassle-free. It’s great to know everything fit well, looks great, and has been performing without any issues. We truly appreciate your support and are glad you found the price fair. If you ever need anything in the future, we’re always here to help. Thanks again for choosing us!

Response from SPELABJul 2, 2025

Thank you so much for your kind words and 5-star review! We're thrilled to hear that your order arrived quickly and that you had a great experience with our customer service team. Your support means a lot to us, and we're always here if you need anything in the future.