Estoy satisfecho con el producto. Yo lo instalé, y funcionó de maravilla. Gran diferencia más qpower.
Es de buena calidad. Me gustaría promocionar para que más personas, elijan SPELAB
Response from SPELABJan 5, 2026
Hola Lino,
¡Gracias por esta increíble reseña de 5 estrellas!
Siempre nos hemos comprometido a ofrecer productos de alta calidad.
Tu satisfacción es nuestra motivación.
Saber que esta experiencia ha fortalecido tu confianza en Spelab significa muchísimo para nosotros.
Gracias por elegirnos tanto por nuestros productos como por nuestro servicio.
Saludos cordiales,
Mina
Atención al cliente de Spelab
[email protected]
DA
Daniel
Availability and awesome prices with…
Availability and awesome prices with fast shipping and excellent customer service!
Response from SPELABDec 29, 2025
Hi Daniel,
Thank you so much for your wonderful 5-star review!
Reasonable prices, fast and safe shipping, and excellent customer service are always our goals.
Your feedback lets us know that we are on the right track.
Thank you for choosing us for both our products and our service.
If there is any further questions in the future, please don't hesitate to reach out to us.
Best Regards
Mina
Spelab Customer Support
[email protected]
KK
Ken K.
I have tried loading the software…
I have tried loading the software numerous times and have sent multiple screenshots of the efi live screen not accepting the program.I have been without the use of my truck for about a month. my other truck has the same setup from another source, so I know this is not normal. No phone support just slow email responses with no solution. I am giving them one more chance to try sending it to my other email account but it looks like I will be demanding a refund after hours of my time being wasted and my truck stuck in my shop This is my response after getting requests for more information from my above review. Spelab responded to my Trustpilot review in less than 24 hours, asking that I provide them with more information. I have already provided them with this order information in most of my seven previous email requests.My first email was sent on 11-21 and my seventh and last email was sent yesterday 12-21. Spelab responded to my Trustpilot review that I sent minutes before I asked them for the seventh time to send the correct software but they only responded to my Trustpilot review, and not my email sent to their service email address. The only acceptable thing left is to refund my money and send a pickup tag so I can return their useless piece of hardware. I am ordering another one from a U.S.-based company that has phone support and preloads the software to avoid issues like this.
Response from SPELABDec 22, 2025
Hello Ken Kaplan,
Thank you for sharing your experience with us.
And we are sorry for this negative shopping experience.
Could you provide us your order number and email address, we will expedite the processing of this matter for you.
To ensure you can reach us quickly and conveniently, please feel free to contact us through the following channels:
Email
Facebook
Instagram
WhatsApp
Live Chat
Phone Support: Available starting in 2026
Our customer service team monitors all these channels on a daily basis and is committed to responding to all inquiries within 24 hours, even on weekends. Please note that due to the need for careful review of each message and potential time zone differences, there may be a slight delay in our reply. We recommend checking your chat box or inbox regularly for our response.
Should you have any questions regarding this, please do not hesitate to reach out to us at the email address provided below:[email protected]
Please feel free to contact us anytime if you require further assistance.
Best Regards
Mina
Spelab Customer Support
[email protected]
SC
Scott
Order an egr delete
Order an egg delete. Came as expected. I had miss spelled my email. I had contacted them and able to get it straightened out.
Response from SPELABDec 22, 2025
Hi Scott
Wow, thank you for this review!
We're so thrilled to hear that our customer support team could resolve your issue so quickly and efficiently. We've worked hard to build a team that empowers its members to solve problems without hesitation, and your feedback tells us we're on the right track!
Knowing that this experience has strengthened your trust in Spelab means the world to us.
Thank you for choosing us for both our products and our service.
Best Regards
Mina
Spelab Customer Support
[email protected]
CC
Champion C.
Spelab sent parts that will not fit my…
Spelab sent parts that will not fit my truck as stated on website.
No customer service phone number.
Now they want me to pay for the return shipping.
Horrible place to do business with!
Response from SPELABDec 22, 2025
Hello Champion Contracting,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this has caused you.
For the fitment and return issue, could you please provide your order number or email address?
We will immediately investigate this matter and provide a solution quickly.
To ensure you can reach us quickly and conveniently, please feel free to contact us through the following channels:
Email
Facebook
Instagram
WhatsApp
Live Chat
Phone Support: Available starting in 2026
Our customer service team monitors all these channels on a daily basis and is committed to responding to all inquiries within 24 hours, even on weekends. Please note that due to the need for careful review of each message and potential time zone differences, there may be a slight delay in our reply. We recommend checking your chat box or inbox regularly for our response.
Should you have any questions regarding this, please do not hesitate to reach out to us at the email address provided below:[email protected]
Please feel free to contact us anytime if you require further assistance.
Best Regards
Mina
Spelab Customer Support
[email protected]
BG
BGF
No real customer service when needed.
Updated 12/16/25: They did reach out to get me the proper missing parts, but since it had been 2 weeks I had already sourced them locally. I will give them credit for trying to solve the issue albeit as they say, a day late and a dollar short…
I ordered the grid heater delete kit for my Ram. When received, the fuel rail spacers were missing, so I tried to find a contact for customer service as I need these ASAP…The only contact is through email and after 2 weeks of trying I still have never received the spacers. I was sent a pre heat element instead, which does me no good in reinstalling the fuel rail.
Without an actual number to call and interact with someone in realtime, there really isn’t any true customer service.
I will say product seems to have decent quality, but quality without customer service isn’t very helpful!!
Response from SPELABDec 16, 2025
Hello BGF,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience this has caused you.
To ensure you can reach us quickly and conveniently, please feel free to contact us through the following channels:
Email
Facebook
Instagram
WhatsApp
Live Chat
Phone Support: Available starting in 2026
Our customer service team monitors all these channels on a daily basis and is committed to responding to all inquiries within 24 hours, even on weekends. Please note that due to the need for careful review of each message and potential time zone differences, there may be a slight delay in our reply. We recommend checking your chat box or inbox regularly for our response.
We take the security of your personal information extremely seriously. Should you have any questions regarding this, please do not hesitate to reach out to us at the email address provided below:[email protected]
Please feel free to contact us anytime if you require further assistance.
Best Regards
Mina
Spelab Customer Support
[email protected]
SH
Shaun
Customer service
customer service is a little difficult to communicate with but they took care of my issues.. I would suggest just keep reaching out if you have issues
Response from SPELABDec 12, 2025
Hello Shaun,
Really sorry for the inconvenience caused.
Usually we shipped the kits in different separate packages.
Please provide us with your order number or email to our customer service email: [email protected]
We will update the tracking information to you for all the packages.
If there is any further question, please feel free to contact us.
Best Regards
Mina
Spelab Customer Support
[email protected]
KK
Ken K.
Zero support
The EGR delete kit directions are useless; the exhaust kit was deceiving. The kit came, and I thought I was getting a complete system, but I was able to splice in my tailpipe so that the exhaust would not empty under the bed. Two weeks in, and after filing a chargeback, they still haven't sent the correct tune to make the truck run. I spent hours, but the software that came in a separate email looks like it's for the wrong transmission, and now my truck hasn't been drivable for 2 weeks. If I don't get this resolved in the next few days, I will be forced to buy a tuner from another company that preinstalls the tunes like I should have gotten. Nowhere in the ordering does it state you need to program the tuner to function. Never again will I order from a company that doesn't list a Tech support phone number. Today is 12-26, and I still have not gotten the software, so my truck has been undrivable for over a month. It looks like I will be returning the tuner for a refund since they have ghosted me. I sent a screenshot showing a security lockout and got no response again. I spoke to my credit card company today, 12-29-25, and confirmed that it has been 10 days since I sent them the screenshot showing that the software would not load. These people are pathetic liars, and they will not get paid since I have provided undisputable evidence that they sold a very expensive product that does not work. I will be ordering a replacement from Tuner Depot since they have a better Trustpilot score and also have a customer support phone number. I will be sure to post my experience. I called Thourobred Diesel, but unfortunately, they don't sell tune files anymore. Today is 1-6-26 and after trying to load the tunes that spelab sent multiple times, I still don't have a running tuuck. I have emailed them screenshots of the error messages that come up after trying to load the software each time I try and have not been contacted in weeks to resolve this. My chargeback will stand, and spelab will not be paid for this purchase. I will be happy to send it back once they send a pickup tag, but it seems like they aren't responding to my issue anymore.
Response from SPELABDec 12, 2025
Hello Ken,
Really sorry for the inconvenience caused.
Our engineer is checking and we had urged them to provide solution as soon as possible..
Once the engineers have responded, our customer service team will contact you via email. Please check your email regularly.
If it is ultimately confirmed that the product is still not working, our customer service team will arrange a return and refund for you as soon as possible.
We will keep you updated on any further developments, and you can also contact our customer service at any time via email：[email protected] .
For software issue, we have already sent it to you five times. If you still haven't received it, please provide a screenshot of your email.
We apologize again for this unpleasant experience again.
Best Regards
Mina
Spelab Customer Support
[email protected]
