Raven F.
if I could give zero stars i would!
if I could give zero stars i would!! customer service is non existing and have not had one single call back or email for my two problems!! bought multiple stuff before but now that I have issues and need customer support there is absolutely no response!! one part they sent was manufactured bad and had proof of pictures and the other I am still waiting on credits and tune file so this truck can get finished up. stay away if possible!
Response from SPELABJun 16, 2026
Dear Valued Customer, We sincerely apologize for the negative experience you have had due to a lack of communication and the receipt of defective parts. It is completely unacceptable that we failed to respond promptly to your emails and calls while you were waiting for the tuning files and a refund to complete your pickup truck modification. We deeply regret disappointing a long-standing customer like yourself. We are immediately assigning a dedicated representative to resolve all outstanding issues and send the necessary files as quickly as possible; this person will also provide you with one-on-one follow-up support. We take your feedback very seriously and are taking immediate steps to improve our customer service. Best Regards, Scarlett spelabautopart Customer Support [email protected]