SpectrumVoIPReviews of spectrumvoip.com

Response from SpectrumVoIPApr 13, 2026

Thank you, Village Pharmacy - no fooling, this genuinely made our day! We love hearing that your team has settled into the transition and that our support staff has been showing up for you the way they should. That commitment to staying on the line until the issue is fully resolved is something we take real pride in, so it's great to know it's making a difference for your business. We hear you on the occasional hiccups, and our techs will always keep doing everything they can to sort things out quickly on their end. We're grateful to have you as a customer and look forward to continuing to earn that trust. As always, we're just a call away; reach us at 469.429.2500 or dial HELP (4357) from your SpectrumVoIP phone anytime.

Response from SpectrumVoIPMar 16, 2026

Hi Jay, We’re sorry to hear that you feel this way about your experience. That’s certainly not the experience we want for any customer. After seeing your review, we took the time to look into your account history to better understand the situation. Our records show that your primary number was successfully ported to another provider last August. Prior to that, our team spoke with you regarding billing and contract questions, including a request to buy out the remaining term of the agreement, which unfortunately we were unable to accommodate. During those conversations, our Customer Success team also offered to assist with any service issues if they were occurring. We always want to help resolve problems when they arise and support our customers whenever possible. If you’d like us to review anything further, please reach out to our Customer Success team at [email protected] or call 469-802-0050, and mention this review so we can quickly locate your account.

Response from SpectrumVoIPMar 5, 2026

Hi Stuart, We’re sorry to hear that you’ve had a frustrating experience with the app. That’s certainly not the experience we want for our customers. We’d really appreciate the opportunity to learn more about what’s going wrong so we can help. Unfortunately, we weren’t able to identify an account under your name to review any support history. Please reach out to our Customer Success team at [email protected] or call 469-802-0050, and mention this review so we can quickly locate your account and take a closer look. We’d truly welcome the chance to understand the issue and help improve your experience.

Response from SpectrumVoIPFeb 20, 2026

Hi there, We’re sorry to hear pricing was a concern. We do want to clarify that SpectrumVoIP is a separate company and not affiliated with Spectrum Business landline or internet services. If this review was intended for Spectrum Business, it may have been posted in error. If you were referring to SpectrumVoIP, we would welcome the opportunity to review your account and provide an updated quote based on your current needs. Our pricing depends on the specific services and setup a business requires. Please feel free to contact our Sales team at 972-312-0388.

Response from SpectrumVoIPFeb 17, 2026

Hi Moe, Thank you for your feedback. We’re sorry to hear you felt the pricing wasn’t the right fit. Our pricing depends on the specific services and setup a business is looking for, and we’d love the opportunity to provide you with another quote and see if there’s a better option for your needs. Please feel free to contact our Sales team directly at 972-312-0388.

Response from SpectrumVoIPFeb 17, 2026

Hi Geri, We’re very sorry to read about your experience, especially knowing you left this review in June of last year. That sounds incredibly frustrating, particularly when it affected your phones and day-to-day operations. We understand how disruptive that must have been. We do want to clarify that SpectrumVoIP is not affiliated with Spectrum Enterprise, Spectrum Business, or Charter Communications, and we would never represent ourselves as another branch of Spectrum. If someone presented it that way, we take that concern very seriously. Even though some time has passed, we would truly appreciate the opportunity to speak with you directly and better understand what happened. Please contact our Customer Success team at 469-802-0050 or email [email protected] with your business name so we can look into this further. We care deeply about transparency, ethical representation, and reliable service, and we would welcome the chance to address this with you.

Response from SpectrumVoIPFeb 17, 2026

Hi Bryan, We’re sorry to see this feedback, especially since it appears to be from January of last year. We would genuinely like to understand what led to your experience and determine whether there’s anything we can do to address it. If you’re open to it, please reach out to our Customer Success team at 469-802-0050 or [email protected] so we can review your account and assist directly. We’re always working to improve and would appreciate the opportunity to connect.