© 2024 Charter CommunicationsReviews of spectrum.net

I don’t know why rating are so low for Spectrum.net. I have spectrum and I am very happy with it. At $20 a month you can have 300/Mbps Wi-Fi! Even cheaper than Optimum. I payed $30 dollars for the same Mbps. They also have cheap phone plans but I don’t know how it works yet. But spectrum promises 300/mbps and delivers it with the right gear of course. Meaning never buy their Modems or Routers, you’ll only end up paying more monthly.

Purchased a new phone and got a refurbished nonworking phone. I wanted a Samsung S22 Ultra but they were out of them and talked me into an Apple iPhone 12 Pro Max. I am disabled and drive from Ohio to Pittsburgh Pa. for all of my medical needs. I am pending 5 major surgeries and need a phone if my car would break down on the road as it is over an 80-mile drive one way to some of my Drs. The first time I tried to use it to take some pics while I was over there not one picture came out. I then tried to use the GPS on the way home as they had construction on the normal route I took home. The GPS would not work on the phone. I could not send or receive texts or make a call. I called and was told I have to call Apple as I didn't purchase the extended warranty I tried to get the warranty when I ordered the phone but the lady who sold me the phone said she needed to go it was her lunch time and hung up on me. I purchased an extended warranty from Apple. I could not get any help from Spectrum at all so I called Apple and they told me that I lied to them that I told them I just bought the phone new but there was no factory warranty left on it and it was a used phone and they would not cover it as it was over a year old and used not new as I told them. Spectrum was charging me HUGE data charges and I told them the phone did not work at all I could not even get it to come on and the one time I could a tech from Spectrum said the same thing that it was over a year old and had no warranty on it. The tech could not remotely help me at all telling me to call back in and demand a new phone. I continued to call for days on the phone with them and got nowhere I wrote the Attorney General and the next day a lady called me offering me 4yrs free of 400GB internet. I asked her what was she going to do about the phone she said she would check into it and see what she could do. After talking to her for 3 days she gave me the phone number of a guy in the mobile department I said why did I waste all this time with you and all you want to do is to give me free internet? She stated she was in customer retention and honestly had nothing to do with the mobile side of the company. I talked to the guy for several days on the phone he always promised to call me at a certain time the next day and NEVER called me back when he said he would I~ would just blow up his cell phone with calls until he called me.`This went on for 6 months and I got nowhere. I finally got a girl who said she could help me after she spoke to her supervisor she offered me the Samsung S22 Ultra and credit for all my payments maid and some were with over $200 in data fees that I said I never used since I could not even use the phone it had sat in the box it came in with the battery dead. So I figured OK if they were going to give me credit for all I paid on the phone and send me a new phone I would be satisfied. The girl took my credit card info and charged me several hundred dollars and Then when the new phone came and I had seen my credit card statement and the statement from Spectrum where I got no credit for all I paid on the phone they said they did not know I had the phone that long when they said that and refused to give me the credit and wanted MORE money to activate the phone I told them where to go and went to Verizon which is a whole other story. Then ended up giving me a shutoff notice for my internet saying that the for some reason I could not understand that they were not giving me what I was promised by the other lady and she now will not answer her phone or respond to any emails I send her.

Overall I like Spectrum Spectrum pros: . No contracts to sign for all services . Discounts if services are bundled . Internet/WiFi is fast but can be expensive depending on what plan you select. Spectrum cons: . TV prices increase after 1 year. . TV remote is awful. . Internet/WiFi is fast but can be expensive depending on what plan you select. . DVR recordings can only be watched on the TV with the DVR box. Not in your other room’s TV. Recommendations: . Don’t increase prices after 1st yr. . Redesign Spectrum TV remote functions. Take a look at the Dish TV remote on their web site. It puts Spectrum’s remote to shame.

DO NOT GET SPECTRUM MOBILE EVEN IF THEY TELL YOU YOU GET A FREE TABLET WHICH ISNT FREE ! They are very misleading on their information and will charge you even after saying it is free for a year ! Do not fall for the BS !

Absolutely the worst from tech support to billing. Spoke with an agent a couple of days previous. Sent me out a new modem and router to fix my "issues". Wanted to sent a tech out. Something this basic should not require that. Fast forward to now. Package received; their app is useless and required multiple calls to attempt a resolution. Finally got internet service but cannot get the printers to connect to the so called "router". This costs us several hundred dollars per hour. Finally decide to drop them but after listening to the "Spiel" I give them another chance. Stupid me. They will save me some money. Ok, fair enough. Less money, same service. Well, no, seems that while that was what I was told that is not the case and I have even fewer channels that I am already paying far too much for. Seems we have a whole lot of stupid and they could care less.If you have any other options I suggest you use them. I have already sent complaints to our lawyer, the ftc, and our attorney general here. Dirty dirty company.

They been over charging me for a year. I have been telling them this and they say they will fix it and it never gets done. Spectrum is the only service provider in our area so we have no other choice if we want internet to use them. It's been a year now so finally the got in right. I was being overcharged $5 per month. So after that I had a few months that was credited and now my bill is low like it should be. Remind you have to be on the phone with them people every month for a whole year with took a lot of time out my life and I feel I should have been compensated for my time but you know big companies like that don't work like that for the consumer.

Awful experience. They add services to your account without your authorization and you have to run behind them to get it removed. Such a dishonest company!!

Signed up for gigabit service in November with their new $49 new service fee. Then the charged me their old fee of $200. Didn’t realize that until after 30 days when I was trying to pay the bill, then they refused to waive it or charge me the reduced fee. Canceled service immediately. What a total scam. I’m filling reports everywhere I can.