© 2024 Charter CommunicationsReviews of spectrum.net

Spectrum is spamming me! The last couple of months Spectrum (Who? Never heard of!) has sent me emails. Copy & paste: This is due to another person called Jesus who has given Spectrum my email address without asking. He keeps on renewing his subscription. Marking as spam doesn't work. Why doesn't Spectrum send an authentication email before creating account? How is it possible for someone else to use my email this way? How do I make them STOP sending me emails?

I’ve had ongoing service issues for the past two years, but the past week has been especially unacceptable. I’ve had three separate service calls, including a technician coming out, and the problem is still not resolved. When I attempted to cancel my service today, the experience was just as frustrating. It took over 20 minutes of repeatedly saying “no” to retention offers before they would even process the cancellation. Even after all that, they are still trying to charge me for the entire month—even though I’m canceling less than a week into the billing cycle. Between the repeated failure to fix the issue and the difficulty canceling, this has been an extremely disappointing experience. I would strongly caution others before signing up, as the customer support and service reliability have not met expectations.

Im based in Scotland and this company constantly spam me with ‘would you like to join our fiber roll out etc etc’ They are based in the US. I’ve replied twice now asking to have my data removed (and confirmed) from their database, clear breach of GDPR (and their state’s Texas Data Privacy and Security Act). I get no reply and then 6 months later another email.

LIE #1 - $1,000 Loss: Spectrum salesman promised $500 per line for my 2 kids' phones when transferring from Xfinity. I explained I could only transfer the kids' lines 4 months later due to Xfinity's policy. He assured me this was fine. When I tried to claim the $1,000 ($500 x 2), Spectrum said it was invalid because I didn't purchase within 30 days. They admitted the salesman "probably told me that to get me to switch on the spot rather than waiting to make his quota." LIE #2 - $300 Loss: Called to enable international calling. Agent said she'd add it to my plan. Instead, she secretly switched ALL lines to a $10 extra plan. Returned from vacation to a $400 bill with $300 in international charges. They apologized but refused to adjust the cost. Total damage: $1,300 from deliberate deception by Spectrum employees. Spectrum admitted their salesman lied to meet quota, yet won't honor the deal or compensate me for their fraud. This is completely unacceptable business practice.

Our community was undergoing update work and after their digging in our area the attached picture shows how they left their work for 5 days and when we returned home everything was still the same with the exception that the can was still open but someone had cut the line customer service 4 days ago was supposed to have some one contact me and being disabled my neighbor actually fixed it and but the box back together this is spectrum not even coming out to oversee the 3rd party companies work. This is just more crappy service and support we have seen ever sense the purchased brighthouse. Unable to supply phot on this site but I do have it for future reference

misleading representatives & poor service

Spectrum is a company that will never survive beyond their existing but shrinking customer base. They are currently the only gave in town with high speed internet at a decent price point. However...buyer beware, they are sneaky with price increases, terrible customer service, deceitful sales people. If you have any other means of obtaining Internet service, do it!! Spectrum will soon be loosing customers by the truckload when Amazon rolls out their Internet offering via satellite. Charter Communications/Spectrum customers will not forget how greedy and shifty this company really is.

This review pertains to the Winston-Salem North Carolina location at the mall on Hanes Mall Boulevard and the several Representatives I spoke to over the phone who are located who knows where. Somehow someone fraudulently opened an account using one or more pieces of my information. Every time I tried calling back in I got inconsistent information from the customer Representatives. No one seemed to agree on how to handle fraud. And I was given no assurances that it would not happen again. I asked if there was some way to put a hold on my account and they said no. I asked if there was a way to block any new accounts related to my name from being created and they said no . If I could switch tomorrow I would but unfortunately they are the only Communications provider in my area. Furthermore, every time I go into their Spectrum store they are not transparent at all in their Communications. I'm never given any printouts, I'm never sent any emails to confirm anything that they've said. That just seems like they're trying to cover themselves legally if something happens.