© 2024 Charter CommunicationsReviews of spectrum.net

In the first two weeks of engaging with Spectrum, they have shown to be a very inefficient company. We signed up at the end of June to have Spectrum and the salesman arranged to have it installed on July 1 between 3:00-4:00. A Spectrum installer and a trainee arrived around 5:00 pm. The hub is across the road, so the fiber cable was connected, run up a telephone pole, across the road to the telephone pole on our side of the road, then draped to a corner of my house. The fiber cable was then run down and clipped across the siding to a box placed on the side of the house, then around to the back of the house and into the house. A modem and a router were put in place and connection established. The NEXT DAY, another installer came by, expecting to connect us and left without doing anything since we were already connected. FIVE days later, someone (Miss Dig?) came by and scanned for buried cables or gas lines and put flags in my yard. I called Spectrum and was informed there was an outstanding order to bury the cable later the same day and that I did not need to be home for the work to be done. No one showed up for 2 days and I received the first bill which had my name misspelled as Wierbecia instead of Wierzbicki. I created my online account access and corrected the spelling of my name. Then I called their Customer Service again and reported: (1) the misspelling of my name, (2) reported the cable has not yet been buried, and (3) questioned why the account shows router connected but fiber modem not connected, yet I do have service. Customer Service said a signal could be sent or I could troubleshoot when convenient for me. They also said there was still an outstanding order to bury the cable and it was scheduled for July 20; and that Spectrum preferred to have the fiber cable buried. AND -- then on July 11 (not the 20th), a Spectrum truck came to bury the cable. He looked at the fiber cable hanging from telephone pole to the house and attached to the house and box and said it's adequately connected so he DID NOT BURY the cable. I have yet to resolve the troubleshooting for fiber modem connectivity and will do so within the next few days. But this experience with Spectrum so far does not instill confidence on my part. This appears to be an example of significant inefficiency and lack of organization and communication on the part of this company.

Spectrum is spamming me! The last couple of months Spectrum (Who? Never heard of!) has sent me emails. Copy & paste: This is due to another person called Jesus who has given Spectrum my email address without asking. He keeps on renewing his subscription. Marking as spam doesn't work. Why doesn't Spectrum send an authentication email before creating account? How is it possible for someone else to use my email this way? How do I make them STOP sending me emails?

I've been a Spectrum subscriber for TV, internet, Wi-Fi, and mobile since 2018 with zero problems. Furthermore, their tech-support is open 24/7, and their agents are all that is helpful and respectful.

I’ve had ongoing service issues for the past two years, but the past week has been especially unacceptable. I’ve had three separate service calls, including a technician coming out, and the problem is still not resolved. When I attempted to cancel my service today, the experience was just as frustrating. It took over 20 minutes of repeatedly saying “no” to retention offers before they would even process the cancellation. Even after all that, they are still trying to charge me for the entire month—even though I’m canceling less than a week into the billing cycle. Between the repeated failure to fix the issue and the difficulty canceling, this has been an extremely disappointing experience. I would strongly caution others before signing up, as the customer support and service reliability have not met expectations.

Im based in Scotland and this company constantly spam me with ‘would you like to join our fiber roll out etc etc’ They are based in the US. I’ve replied twice now asking to have my data removed (and confirmed) from their database, clear breach of GDPR (and their state’s Texas Data Privacy and Security Act). I get no reply and then 6 months later another email.

Fyi, Charter Spectrum doesn't prorate their bill after the new billing cycle. That means, just 1 or 2 days into the new billing cycle, if you terminate Charters services, you have to pay for the full month. Doesn't sound fair or right to me. However, Oregon allows this practice. So, make sure you terminate at the end of the billing cycle. I've been with Charter for a long time. I have never heard of their non-prorated policy. I guess, they keep it hush.

LIE #1 - $1,000 Loss: Spectrum salesman promised $500 per line for my 2 kids' phones when transferring from Xfinity. I explained I could only transfer the kids' lines 4 months later due to Xfinity's policy. He assured me this was fine. When I tried to claim the $1,000 ($500 x 2), Spectrum said it was invalid because I didn't purchase within 30 days. They admitted the salesman "probably told me that to get me to switch on the spot rather than waiting to make his quota." LIE #2 - $300 Loss: Called to enable international calling. Agent said she'd add it to my plan. Instead, she secretly switched ALL lines to a $10 extra plan. Returned from vacation to a $400 bill with $300 in international charges. They apologized but refused to adjust the cost. Total damage: $1,300 from deliberate deception by Spectrum employees. Spectrum admitted their salesman lied to meet quota, yet won't honor the deal or compensate me for their fraud. This is completely unacceptable business practice.

Our community was undergoing update work and after their digging in our area the attached picture shows how they left their work for 5 days and when we returned home everything was still the same with the exception that the can was still open but someone had cut the line customer service 4 days ago was supposed to have some one contact me and being disabled my neighbor actually fixed it and but the box back together this is spectrum not even coming out to oversee the 3rd party companies work. This is just more crappy service and support we have seen ever sense the purchased brighthouse. Unable to supply phot on this site but I do have it for future reference