© 2024 Charter CommunicationsReviews of spectrum.net

misleading representatives & poor service

Spectrum is a company that will never survive beyond their existing but shrinking customer base. They are currently the only gave in town with high speed internet at a decent price point. However...buyer beware, they are sneaky with price increases, terrible customer service, deceitful sales people. If you have any other means of obtaining Internet service, do it!! Spectrum will soon be loosing customers by the truckload when Amazon rolls out their Internet offering via satellite. Charter Communications/Spectrum customers will not forget how greedy and shifty this company really is.

This review pertains to the Winston-Salem North Carolina location at the mall on Hanes Mall Boulevard and the several Representatives I spoke to over the phone who are located who knows where. Somehow someone fraudulently opened an account using one or more pieces of my information. Every time I tried calling back in I got inconsistent information from the customer Representatives. No one seemed to agree on how to handle fraud. And I was given no assurances that it would not happen again. I asked if there was some way to put a hold on my account and they said no. I asked if there was a way to block any new accounts related to my name from being created and they said no . If I could switch tomorrow I would but unfortunately they are the only Communications provider in my area. Furthermore, every time I go into their Spectrum store they are not transparent at all in their Communications. I'm never given any printouts, I'm never sent any emails to confirm anything that they've said. That just seems like they're trying to cover themselves legally if something happens.

I am in disbelief on how awful Charter is. We had their services about 2 years ago, it wasnt the best but it worked most the time. We bought a house in the country and Charter was not offer there. I reached out to them and canceled my service. They had me pay my balance and told me to return all my equipment, I returned all my equipment at the charter in Kalamazoo MI and verified that I didnt owe anything. Here we are two years later and there is a bill on my credit for $400. I worked so hard to keep my credit clean, and they screwed it with a bill I never owed.

Spectrum.net is a unreliable service. High usage times are a nightly occurrence where the service is lost. Of course, right at a critical point in the movie. The sneak in increases in monthly services regularly by adding $3.00 to $5.00 every few months. They even go sofar as to send you a memo of how the have increased your internet speed at no additional charge. This has never been proven, as I live in an apartment building with a shared service. I only notice an increase of at least once daily a lost connection. Customer service is extremely rude! Paying $93.00 per month for a completely fraudulent service is just wrong!

Sudden increase in the bill. Customer service is disservice to the customers. Avoid getting their service. There are much better options now.

Below one star. This company does business illegally - advertises rates that are nonexistent - and does not credit the customer when outages exceed their guarantee. States that allow Spectrum to do business this way are also compromising their reputation. Its always shocking to encounter large companies that prefer to do business dishonestly.

pectrum Mobile's has misleading advertisements and deceptive practices. Spectrum claims to offer a phone buyout program up to $500 per phone, but this is far from the truth due to numerous hidden conditions. Firstly, there is a cap on the reimbursement amount, despite the promise of a $500 buyout per phone. Additionally, the process includes a soft credit check, and the reimbursement amount is contingent upon the results of this check. When I requested the policies that determine the reimbursement eligibility, Spectrum refused to provide this information. This lack of transparency and misleading advertisement is unacceptable. I expect Spectrum to honor their advertised promises or provide clear and upfront information about all conditions and limitations.