SpazeReviews of spaze.com

Response from SpazeMay 11, 2026

Thank you for your feedback! We are glad to hear that you are happy with your Alure sofa bed. Regarding the delivery, we’d like to provide some clarity on the scheduling. The original date was set for 5/14; however, our partnered carrier subsequently canceled the route for that day, which was notified days before the original scheduled date. The carrier then coordinated an earlier delivery date of 5/11. They proceeded with this update after confirmation was received from your wife that her sister, who lives in the same building, would be available to sign for the delivery. We sincerely apologize for any confusion or inconvenience this shift caused, as our goal was to get your sofa bed to you sooner. We appreciate your patience and are happy that the Alure is now part of your home!

Response from SpazeMay 4, 2026

Thank you so much for taking the time to share such kind words with us. We are just as excited as you are for you to receive your Alna chair sleepers and can't wait for you to try them out. It is wonderful to know that you found our customer service helpful and accessible. We take great pride in making sure our team is always here to support you via phone or email whenever you need us.

Response from SpazeMay 3, 2026

Thank you so much for your wonderful words, Ann! We’re absolutely thrilled to hear that the Napa Sofa Bed was the perfect fit for your guest room and home office space. It’s great to know that the design and color blend beautifully with your décor and that the compact packaging helped ease your concerns about delivery. We’re especially happy to hear your kind words about our delivery team—we’ll be sure to pass along your A+++ feedback to them. Thank you again for choosing Spaze. We hope you and your guests continue to enjoy your space!

Response from SpazeMay 3, 2026

Hi Stephanie, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that your Alure Sofa Bed arrived quickly. It’s wonderful to know that the setup in your home was efficient and that you’re loving how it looks. We’re especially glad to hear you’re happy with the quality as it truly means a lot to us. If you ever need anything else, we’re always here to help!

Response from SpazeMay 1, 2026

Hi Julie, thank you so much for your kind words. We’re delighted to hear you had a positive experience with our customer service, and we’re just as excited for you to receive your Alna Chair Sleepers!

Response from SpazeApr 27, 2026

Thank you for your feedback regarding the quality of the Ardina Sofa Bed. We're glad to hear that you are enjoying it! We are providing the following timeline to clarify the service and billing history of this order. Our records, including the signed delivery receipt, confirm that your authorized representative who was painting on-site accepted the delivery but explicitly declined the included assembly service. Per standard protocol, our team followed the instructions provided by the agent you designated to receive the goods. When you contacted us requesting assembly, we offered to dispatch our professional team. You informed us that the task required completion within a 24-hour window. To accommodate this strict deadline, we granted a rare exception by authorizing you to hire a private contractor of your choice, with our agreement to subsidize the resulting invoice. Despite our agreement to pay for your contractor, a total credit card chargeback was initiated by you, under the claim "merchandise not received." This claim was inconsistent with written confirmations that the product was in your possession and in good condition. To resolve the dispute, we accepted and credited an assembly invoice that was significantly higher than standard market rates. We adjusted the final purchase price to a lower amount at your request and we allowed several weeks for the remaining balance to be finalized. Our team worked diligently to provide a solution under a constrained timeline and maintained professional communication throughout this process. We are pleased the assembly is complete and consider this matter settled.

Response from SpazeApr 21, 2026

Thank you so much for the kind words. We are thrilled to hear you had such a fast and professional experience with us! We truly appreciate your support and look forward to shipping your Breda in Dove Gray very soon.

Response from SpazeApr 10, 2026

Hi Horacio, thank you so much for your kind feedback! We’re happy to hear the ordering, delivery, and setup all went smoothly, and that the Bamton Sofa Bed is a perfect fit for your space. We’ll also make sure to pass your appreciation to Andre and Erwin at Giga Cloud Logistics for their great work. We truly appreciate your support and thank you for choosing Spaze.