SpazeReviews of spaze.com

Response from SpazeAug 29, 2026

Thank you for your review. We sincerely apologize that your delivery scheduled for August 26 did not occur as expected. We fully acknowledge the frustration and inconvenience this caused you. Our delivery partners are well-known for their excellent communication and reliable service, so our team escalated this immediately to investigate what happened with this driver's specific route and push for an expedited reschedule. To provide clarity on the timeline: Your order was picked up from our warehouse on August 21. Our standard website policy states a delivery window of 7–14 business days, and this order remained well within that timeframe. We actively coordinated with logistics management to expedite a new delivery date and offer solutions. However, on August 28, before we were able to complete the rescheduled delivery, a credit card chargeback dispute was filed by you. We regret that we were unable to turn this experience around for you, but we wish you all the best.

Response from SpazeAug 26, 2026

We appreciate you taking your time to share your feedback with us. It is wonderful to hear that your delivery went smoothly and that you are enjoying how easy the sofa bed is to operate. Adding a mattress topper is a great tip for extra comfort. Please note that new sofa beds can take time to break in, so we recommend daily use from side to side for 2 to 3 weeks to help soften the cushion naturally. We hope you enjoy your new favorite spot with our Bamton sofa bed.

Response from SpazeAug 26, 2026

Thank you for your feedback, and we are sorry that things did not work out with your order. We completely understand your frustration. No one wants to pay return shipping fees, and we understand that space and furniture needs can change after placing an order. To clarify the timeline and details regarding your shipment: August 12: Tracking confirms that your sofa was picked up from our facility and entered active freight transit toward your local area. August 18: You requested a cancellation. At this point, your order had already arrived at the local hub servicing your area and was ready for delivery scheduling. August 25: You confirmed that you preferred to open a dispute with your credit card issuer. At that point, we instructed the carrier to begin returning the sofa to our main warehouse. Once your order has been picked up by the delivery partner, we have already paid the shipping cost for that shipment. Unfortunately, this cost cannot be recovered if the order is cancelled afterward, even if the sofa has not yet been delivered. Now that the sofa is to be returned to our warehouse, we also need to apply a $199 return shipping charge toward the return cost. To clarify, you were not charged $199 twice. The total fees consist of two separate charges: $99 - outbound delivery $199 - return shipping The actual carrier costs are higher than these amounts, and Spaze absorbs a portion of the shipping costs to keep these charges as reasonable as possible. Our cancellation policy explains that once an order has been picked up and is in transit, outbound delivery and return transportation costs apply if the order is cancelled. We understand this was a frustrating experience, and we wish you the best in finding the right sofa for your home.

Response from SpazeAug 21, 2026

Thank you so much for taking the time to share your review! We are so glad your friends referred you to us and that you found exactly what you needed. Coordinating deliveries can definitely feel stressful, so we are happy we could help make the process smooth and accommodating for you. We look forward to delivering your Bamton Sofa Bed!

Response from SpazeAug 18, 2026

Thank you for your kind review! We’re so glad we were able to make your ordering experience easy and ensure you received the discount that the system initially missed. We truly appreciate you choosing Spaze and hope you absolutely love your Alna!

Response from SpazeAug 4, 2026

Thank you for providing your feedback. We're so sorry for any confusion regarding the topper pricing. We sent a detailed breakdown directly to your email showing how the bundle savings applied to the two toppers needed for your sofa bed. Please feel free to reach out if you have any other questions.

Response from SpazeJul 30, 2026

Thank you so much for taking the time to share your feedback with us! We are absolutely thrilled to hear that you had a seamless experience from ordering to delivery, and that you're loving the design and comfort of your Blaine sofa bed. We truly appreciate your kind words, and we hope you enjoy your new Blaine sofa bed for years to come!

Response from SpazeJul 27, 2026

Thank you for taking time to share your experience with Spaze. We're delighted to hear that your Ardina arrived quickly and without any issues. It means a lot to us that you found our team accommodating and enjoyed your experience with Spaze. We hope your Ardina brings you comfort, functionality, and many cozy moments for years to come. If you ever have any questions or need assistance in the future, we're always here to help. Thank you again for choosing Spaze!