K77
I would have rated them 4 or 5 until my…
I would have rated them 4 or 5 until my recent Black Friday sale experience. I had to choose several new items AFTER my order was paid for because they sold out of my choice. Then a few of my new choices were not available by the time they read my email. I was asking questions in my emails as to why this was happening and the person replying was ignoring my questions! I decided to call and spoke to a very sweet woman who restored some trust. However, this experience wasn’t my first frustrating experience. They just seem to produce sooo many different styles yet never enough are available. I don’t get why quantity of same items are not being increased as opposed to so many variations of outfits. And don’t believe those restock emails you sign up for. I was told you could receive that email because 1 of that item was returned yet you are one of 500 people receiving the same email!! So clicking to get it immediately upon getting your email still would t be giving you a chance to get that adorable outfit you waited for. And this is after you have filled your cart several times only to checkout and see that something isn’t available that quickly. It’s disappointing and it happened every time for me. Black Friday was just the worst of it. I truly love the uniqueness of the clothes and my daughter is adorable in each and every one but I just cannot order from them after only ordering 3 times and not getting exactly what I would like any of those times.
Response from Sparkle In PinkJan 11, 2022
Hi there, this is a very legitimate review, and we have since tried to get much better! We order larger quantities of products now, and try to restock even higher counts so that the restocks don't sell out too quickly, either! We have limited space in our warehouse (which we may soon be moving to a bigger space!), which doesn't allow us to order as many as we may need! Black Friday is the craziest shopping time of year, and product sell out like crazy, so we can only imagine how frustrating that may have been. We hope you have since seen the improvements we have made, we are always striving to be better today, than we were yesterday ❤️ Hope you are doing well, and staying safe!