Sparkle In PinkReviews of sparkleinpink.com

Worst customer service ever! Had isssues with the company they then refused 3 family members business! Stated how “obsessed” they were with my daughter and then turned around and said “your family isn’t a good fit for our company” ! 🤯 crazy like the mean girls all over again “you can’t sit with us” why because in all the time I’ve been with SIP I had one issue that turned it all upside down! All because they were Indian givers of $100 store credit. They gave it to my daughter then took it away! Who does that??? I even apologized for making remarks like “you guys need to make it right” as I was upset she missed out several times on several different items because they kept cancelling my order! So my mother in law goes to order and they verbally on the phone (have recording) ask if she knew “my name” @ “my location” she was honest and said yes they refused her almost $300 order all because of me? Lol say what. Who gives info out like that what if that was a psycho and they didn’t know me!? I’ve loved SIP and used SIP for years they claim I ordered 3x uhm no I created a new account when I moved and plus my mother always placed my orders as she had a credit card and I’m a server with cash always not a card. It’s sickening!

I have never publicly given a bad review, but I would give zero stars right now if I could. I placed a decent sized order at the beginning of September and I still have not received it!!! The tracking website sucks! After 30 days it says it was delivered in the mailbox 3 days ago, but gives no address or anything. And Guess what, it was NOT delivered to my mailbox. I have no idea where my package is. It was apparently at a USPS facility at some point, but it’s not a USPS tracking so they have no record of it. So you’re telling me I spent $65 and don’t even get my items??!! I also placed another order September 25, and payed for faster shipping which is supposed to be 5-7 days, HA, yea right! I’m 14 days in on that order and haven’t seen it yet either. If your items shop from Utah then why would it take 30+ days to receive a package? Lies lies lies. Cooler weather is upon us now, and I needed these items for my 2 little girls. However it looks like I’ll be out money and the items. This is unbelievable!!

HORRIBLE HORRIBLE company!! They sent me an expensive shirt that cost $60 with the wrong writing on it!!! When I requested a return, they put me on hold for 32 minutes and then said they wouldn’t refund me because it was “my fault for selecting the wrong shirt!” Then the girl proceeded to call me obscenities!!! Never buy from here they are cheap overseas products anyway.

Update: I am appalled by the response I received by SIP's customer service. I sent them a quick email letting them know I had never received the package and had paid for expedited shipping. As they could see when they pulled up the order, the delivery window at purchase was quoted as 5/9-5/11. When the package shipped, the tracking date was pushed back to 5/13. Frustrating, but okay. My niece was still in town on the 13th so I could give her gift to her. 5/13 came and went, my family headed back home 1,000 miles away, and no package. I emailed them on 5/19 after the contract breach was clearly material in nature at this point. Well after the window I needed the items and if I still wanted them I would have to pay additional shipping to get them to my niece. Their response? They told me it showed delivered on their end and I would have to take it up with the USPS myself because it's my property, thus my problem. Um, no. See, when a breach is material, the goods aren't mine until I accept them and don't return them - that would cure the breach. SIP had the receipt for the postage. SIP had the insurance information for the package. SIP more than likely has a USPS business account with the postal service to handle these matters more readily than the individual consumer. Only when I flexed my net worth and my profession (gross, I know) did their tune change. At that point, they immediately stopped treating me as if I was behind this missing package and sought to fix the issue on their end. This isn't customer service. This also isn't discrimination because they didn't know anything about me to discriminate against me, but they automatically presumed I was being untruthful and trying to scam them. When your knee-jerk response is to treat your customers as like criminals rather than provide quality customer service and try to get to the bottom of an issue, you run your customers back to the super retailers and hurt small business. When you siphon the energy of your target clientele, i.e., moms with kids, you hurt your business, you hurt your employees, and you hurt other small businesses. Now, I may be willing to give SIP another chance. I'm too tired of the mentality of this country right now to boycott everything that annoys me, and everyone has a bad day now and again. I can forgive. But, offering to re-ship the package in lieu of a refund isn't an adequate remedy when I paid almost $21 for the package to arrive over a week ago and it now needs to go to a different address. Do better, SIP. Be the person (company) that seeks to make a person's day a little easier. Be an example of striving to provide the quality Americans are desperate to see return to the workforce after Covid destroyed it. You'd be surprised how much that will come back to bless you. Original Post: I never received my order and when I clicked on the USPS "tracking number" I was sent to a spoof usps.biz page that tried to force me to enter my credit card info and pay 35 cents to have my package delivered so my credit card info could be stolen. I guess they're not too happy when you pay with PayPal because their site is secure and protects you from scams. I was supposed to receive my package a week ago and even paid for expedited shipping.

This was my first and last order from “sparkle in pink”. I ordered “mommy and me” dresses for me and my two girls. The fabric is beyond the cheapest fabric I’ve ever encountered. Dollar store doll clothes are made with better fabric. I’m not sure this trash actually qualifies as fabric.

Clothing looked nothing like picture it was very cheap looking. Walmart has better looking clothes. Will not purchase from them again. Returns you have to pay to return . Then you have to take to a return center on their list. Not any return sites near me.Then they charge an additional fee to put back on your card.

Why do the tags on all the clothing say FOR DECORATION ONLY ? Do these clothes not have any flame retardant making them not safe for kids to legally wear ? Why does the tag say this.

So I was sent the link to sparkle in pink from a friend in hopes of ordering some clothes for my daughter. I always read reviews first, so that brought me here. I already gathered that the clothes were manufactured cheap because if not they wouldn’t sell so cheap. The turnoff though and what deterred me from ordering are the snide replies the owner is giving to the people who give her less than stellar ratings…all of whom pretty much have the same complaint so there must be some truth in what they’re saying. Multiple complaints of not posting low reviews to your site, shipping issues, quality issues, less than excellent customer service, and horrible return policy, design team stealing designs from other companies. It’s a hard no for me! I’m actually in the process of starting my own kids boutique and the reviews have totally helped me to know how to deliver excellent customer service. With clothes so cheap, what’s it hurting you to give a little in order to receive a lot from your customers. Now you can hit me with your snide remark, but guess what I’ll remain unscathed because you he won’t made a dime off of me. Response to reply: I’m so sorry my review came across in a malicious manner (but so do your replies to negative comments), but you that’s your opinion and my opinion which we are both entitled to. I meant no harm in my review and I am not spreading false information as you stated. Anyone reading the reviews can clearly see that I only reiterated what I’ve read in the previously posted negative reviews. So I’m basing my opinions strictly on that because I haven’t shopped with you and the reason being is because of the negative reviews and the snide remarks you left in response to all of them. There were enough people with the same complaints, which deterred me from ordering. That’s all! People often times read reviews and still order from retailers thinking it won’t happen to them, then when it does they’re upset. I choose to be much smarter. The clothes are cute and they’d be adorable in my daughter, but that doesn’t mean a lot when those other factors aren’t a priority to the business owner. I’m only opening a children’s boutique because I have the means to and also to address the issue I have when trying to find quality clothes for my kids. I don’t want to put them in poorly manufactured clothes from China that are full of chemicals and made mostly from polyester instead of cotton. My kids are hot boxes and need cotton garments to stay cool and dry, polyester holds heat and moisture. However most the retailers with the authentic cotton garments that I love, likes putting their name across the chests of their clothes and I don’t necessarily want labels all over my kids either. I’m not opening it to compete with anyone (including you so don’t worry) it’s just to fill a void in my and like minded environmental conscious parents lives when it comes to quality, chemical free, cotton kids clothing. They won’t be cheap and that’s ok because the consumer looking for cheap is not the one my boutique will appeal to. I am not trying to ruffle your feathers or demean your business, just wanted you to take ownership of what the negative reviews are saying and use it to change the trajectory of your business’ customer service and return practices. We already own one business and we value every single one of our customers and if it costs us a couple of dollars to turn an unhappy customer into a happy customer who’s going to return and spend money with us again, then guess what it was well worth the investment…because they’re going to turn around and spend with us again and that amount will supercede what we spent to make them happy. Trust me! When you run your business like that you’ll have fewer negative reviews, which means fewer snide (or shall we say nice nasty) remarks for you to come up with in your replies. Think about it! Wishing you continued success in your business was not trying to take away from it, but won’t be patronizing it either based solely on the negative reviews and your replies to them. This is just my opinion, that’s all!