SpareFareReviews of sparefare.net

Response from SpareFareDec 29, 2025

Thank you for your review. As mentioned, the information you provided was unable to be used to verify the voucher. We also shared the email that was sent. As such, to now state that there is no notification in your account - that would be correct as we do not issue notifications in your account... we email them. Considering we never were able to verify the details due to incorrect information sent (as we showed you on our end), we find this review to be coming from a suspicious place. As noted on other reviews, communication has been slow in the past but we always pay out as required. We only do not pay when customers, sellers or buyers, try to take advantage of the platform. These rules are listed in our FAQ on our site and we stand by them.

Response from SpareFareDec 9, 2025

Hi David, thank you for the honest review. We had major operational and technical issues over the past 2 months and are happy to announce that we have made a new operations specialist hire and have further solidified the Stripe integration to get back on track with payments. The specialist started this weekend and is still in the process of training but the goal is to return to our 24 hour response time and smooth payments. We know it has been a challenging past month but we appreciate the frank feedback as we are using this experience to get better. I believe we are up to date with refunds, however Stripe takes 5-7 business days to process. Can you please email me with the email you used for payment and we can confirm the date it was submitted for a [email protected]. -Kim

Response from SpareFareDec 9, 2025

Hi Eamonn, thank you for the honest review. We operate as a marketplace so the seller owns the subission of the listing and acceptance of the bid. In the email announcing the cancellation of the bid we state the refund should take a few days as Stripe takes more days to process. We acknowledge our communication challenges...We had major operational and technical issues over the past 2 months that made it impossible to keep up the the inbound volume of comments however we are happy to announce that we have made a new operations specialist hire and have further solidified the Stripe integration to get back on track with payments. The specialist started this weekend and is still in the process of training but the goal is to return to our 24 hour response time and smooth payments. We know it has been a challenging past month but we appreciate the frank feedback as we are using this experience to get better. Can you please email me with the bid ID/order ID and we can look into the refund that you state is [email protected]. -Kim

Response from SpareFareNov 6, 2025

Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time, we prioritized getting outstanding payouts to our sellers and worked diligently to transition our platform to Stripe. This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced. We’re now live on Stripe and actively upgrading our email systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency. We understand the frustration this has caused and are committed to making things right. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.

Response from SpareFareNov 6, 2025

Thank you for taking the time to share your experience. We recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time, we prioritized getting outstanding payouts to our sellers and worked diligently to transition our platform to Stripe. Right now we have noted all outstanding payments were made but perhaps we made an oversight? During this time we contacted sellers to make payments through means like Venmo and Western Union. If you have *not* received payment, can you please email me at [email protected]? This has been a challenging period for our small team and we sincerely apologize for the delays and communication gaps you’ve faced. We are upgrading our systems to ensure that going forward, we’re not just back to normal...but operating with improved speed, reliability, and transparency. We understand the frustration this has caused and are committed to making things right. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.

Response from SpareFareNov 6, 2025

Hi Ahmed, thanks for the honest review. As you know, we recently faced a significant disruption with PayPal that forced us to pause operations and rebuild our payment systems from the ground up. During this time we contacted sellers, including you, to make payments through means like Venmo and Western Union. We acknowledge it took longer than anticipated however we had no other means to send out payments in bulk and had to work with the tools we had. As a result, we have been re-platforming to Stripe which is significantly more small business friendly and their account management team has assured us that we should not be facing issues of this scale again. This has been a challenging period for our small team, and we recognize the impact it has had on customers like you. We sincerely apologize for the delays and communication gaps you’ve faced however I want to just confirm that while we did not respond to all of your many escalating emails with expletives, we communicated when we had any updates of note. We understand the frustration this has caused and have tried to make things right. As of now our records show that all sellers with lapse in payment over the past three weeks have been made whole. Thank you for your patience, and we hope to regain your trust as we continue to resolve outstanding issues and rebuild.