SPANXReviews of spanx.com

I bought a pair of black leggings on Jan 2, 2025. Over a week later, I checked to see where my leggings were, to find out that Spanx had my package returned to them, with no explanation. I emailed them because there is NO WAY to contact an actual person at Spanx. I received a canned response that required me to buy the leggings again…. So I did. Long story short, I repeated this process FOUR TIMES over the course of the next three weeks. I never received a response from a person, it was the same canned response over and over. I started including C Suite executives and then I got another canned response with a “discount” for my next purchase. HOW WILL I GET MY ORDER IF YOU KEEP HAVING IT RETURNED AND THEN MAGICALLY YOU ARE OUT OF STOCK???? NO ONE HAS BEEN ABLE TO ANSWER ME BECAUSE THEY DO NOT HAVE ONE. Spanx customer service is the literal poster child for how to make loyal customers disappear. Also, sending me a “gift card” does no good because YOU WONT SHIP MY ORDERS TO ME. Id love a phone call, from a person, not another canned BS response, but that won’t happen. I can’t wait for Spanx “response” to email or chat with them, I have. It’s not actual humans. I’m still waiting on 3 of my returns, thanks for confirming my decision to never do business with Spanx again.

Customer service is terrible and the product i Bought was damaged and a waste of my money

I ordered products from Spanx's AirEssential. I keep getting duplicate orders. I had to pay to return the products. The return system has not been updated promptly, so when I started the return process and tried to tie my order number to the product, the order number was not listed in my account. I had to go to PayPal (which is how I paid) to get the order number and then proceed with the return process. I had 30 days to return, and since the order number was not in my account, I had to go to PayPal to get the order number once again. Thank goodness for PayPal's organization. I had to pay to send the duplicate items back. So, I am not getting the total amount credited to my account because there's a restocking fee?! A restocking fee on products that were duplicates! I need to purchase an item that has been out of stock, and I am afraid of receiving duplicate orders. This is not good.

Impossible to get a response from customer service, just copy paste answers. Still waiting for my refund to be acknowledged not even processed, they have simply stopped replying. Would never order from the official retailer website again.

I ordered 2 items for Christmas on Dec 3. Its Dec 31 and it still has not shipped. It's impossible to speak to anyone - and they keep asking for a review which I entered 1 and they would not let me enter any more information. They told me that the product would ship on or After Dec 23 - still nothing and they cannot tell me when I can expect. They clearly have robots responding - I asked them to stop sending me more emails to buy more product until they ship my order. Their response was - oh sorry you got the wrong product....seriously - I want to cancel and use the $75 credit but I don't trust them at all. For a company that charges so much for their items - they clearly have no business acumen to back up those prices.

I placed order on Dec 2. After waiting for official in website delivery days I reach to find out what is going on. Beside the fact that customer service told me and lied that order was sent, I got email that they will send order on Dec 23. In Dec 23 I asked if order was sent and than I was told that they will do thier best to send on 24. All this time they actually pushed me to cancel order. I am really wondering why even to sell if you don't want me to buy and if I am buying want me to cancel order...

I had ordered a pair of leggings on November 28th assuming that even during the Canada Post strike, this successful company surely would have made alternate arrangements to ship their products out to customers ON TIME, as per their website promise. After about 10 business days, and no notice that my order was on its way, I sent an email cancelling the order because the leggings were to go with an outfit for a specific date that was fast approaching. I got some song and dance b.s. about the busy season to which I replied again insisting on a refund. The next day I get an email assuring me my order has been cancelled. Great, or so I think. Five business days later I see an email telling me my order has been shipped and sure enough, my card has been charged. Expected arrival date January 7th! So much for the 5-12 business day promise. lol I was furious and furthermore, I won't be here to even return the package, should they actually send it. I'm away for 3 months. Unbelieveable that you can cancel an order and they will still charge you and send it anyway, waaaaaaay after the fact! So not okay.

Ordered on 12/2, paid $25 for expedited 2 day shipping and I still haven't received the package and there is no tracking available and whoever is on the end of the customer service email that starts with "contactus" doesn't actually work bc I haven't heard back after MULTIPLE emails.