SPANXReviews of spanx.com

I order black medium perfect fit pants and got totally opposite white small classic wide leg pants. And this is my first experience to order from Spanks. So frustrating. Now have to spend time from my work to call to customer service.

I placed an order and after waiting for a month, the item was never delivered. I contacted customer service, they refunded and asked me to re- order again. I placed another order for which a tracking number was provided, and after another month the item was never delivered as scheduled. Contacted again. Spanx doesn't even know that Hawaii is the 50 th state and keeps repeating that it is only a territory and packages are sent via slowest ground mail. Supposed to be a reputable company but they are not up to par with similar companies.

I bought three pairs of expensive panties and they al ride up and give me an all day wedgie. They are the high leg contoured panties and awful. They will not take the back for a refund or return. DO not buy!

They use Fed Ex. First mistake. Like others complain the package gets stuck in Georgia. I ordered a different cami this time same size I usually wear. God God. I am 5'3" 105 pounds could hardly get it on. Who is this sized for? Midgets? Very uncomfortable and probably not healthy. Done with Spanx.

Don’t purchase sale items unless you’re 100% positive they will fit. I’ve had good luck in the past with purchases and bought a pair of flair jeans and they were the most uncomfortably tight jeans 5’9 145 pounds. I could barely get them over my legs and I ordered a medium. Big waste of money and now I’m stuck with them. If I can’t return, I’m not purchasing.

I placed an order Jan 20th. The order states it was shipped Jan 23rd via FedEx. The FedEx tracking shows they received the package on the 23rd and there’s been no movement since, package still sitting at FedEx facility in Georgia. That was 18 days ago. I tried calling the customer service number and all you get is recordings telling you to use the live chat button on their website. I tried that and it’s not live, it’s AI programmed not to help but to tell you to email them. I emailed them, got an automated email response that I would hear back between 24-48 hours and haven’t heard back after 5 days. This is the second time within a year I’ve had an issue/question, emailed them and never heard back. I guess Sara Blakey is getting rich by stealing our money. I would avoid ordering anything from them directly because if there is a problem you won’t get any help. Next step is to contact my credit card company.

You can't trust the reviews. They do allow for some criticism, but I wrote to warn customers about sizing and my 1 star reviews were not posted. The information on the site indicates TTS and yet the item I ordered which was final sale was 2 sizes too small plus the seam split at the rear. The panties used to be much better than they are now. I will no longer be a repeat customer and if you decide to give them a try, definitely do not purchase any final sale items.

I would absolutely never purchase anything from this company ever again. Three days after placing an order the tracking number wouldn't update. UPS says they never received the package. After multiple unsuccessful attempts to resolve using their online help I tried calling. The number just spins you around and tells you to deal with it online and then hangs up on you. You never reach a person. I had to dispute the charge with my credit card company. DON'T PURCHASE FROM THIS COMPANY. You're better off ordering from a Chinese company. This is the worst representation of a US based company I may have ever encountered.