SPANXReviews of spanx.com

I ordered three pair of jeans from Spanx.com all in the same size. Two were final clearance. All of the pants have a different waist size by almost 2 inches. Super frustrated for final sale, “no return or exchange” items to have no consistency in sizing. Shipping was very slow through FedEx.

I placed an order two weeks ago and still have not received my order. Reading the reviews it seems Spanx has an issue with shipping.

When a company reaches out to ask "how can we make the bad experience better?" and can we contact you directly, I am always hopeful. In this case, although words were offered, no follow-through was performed. That makes the review even worse. Sorry, Spanx, you struck out. UPDATE 9/30/2025: Spanx did reach out on 9/29. I made several suggestions as to how they can make it easier for buyers to get the right sizing the first time. We'll see if they make any improvements. It does not help me since they refuse to take back the pair of yoga pants I purchased on final sale. For the prices they charge for recycled polyester, you'd think they could come up with more accurate and understandable sizing. I most likely will not order from them again.

I wrote an email on their contact us and never got a response. The product is not as it used to be, the shapewear. Very disappointed with this experience

This afternoon I received my strapless bra in the mail. I was professionally measured and wasn’t surprised to find my body hadn’t changed and I was still a 38C. I knew many things are cut smaller so I opted to order the bra in a 40C to be on the safe side. When I tried it on, the clasp would not meet. Using my tape measure I saw that instead of being 40 inches it was a mere 34. I checked the label and it clearly states 40C. Needless to say this item will be returned.

Worst ecomm experience of my life. Great brand, GARBAGE service. Received tracking showing item had been delivered, but it wasn't - I reached out to customer service and was asked to be patient and wait a couple days (these things happen) . I followed up again with customer service after another week and was emphatically TOLD that I had refused delivery and that my package was en route back. I pointed out the obvious, that not only had I NOT refused delivery, I'd reached out about the lack of delivery - and requested my (very much desired) items be reshipped. I was then told that my items wouldn't be reshipped and INSTRUCTED TO PLACE A NEW ONLINE ORDER for my items if I still wanted them. Except - the items weren't on sale any longer, so I'd need to PAY FULL PRICE if I still wanted them and NO, they would NOT process any refund until the return was reprocessed at their warehouse. The CSR was the most abrasive person I've interacted with in recent memory. What a wild deviation from standard e-comm service practices and what a MASSIVE HASSLE for nothing but disappointment and the added last-minute expense of having to find my own local solution. I'll never order from them again, and I pass them up in the store now just on principle. There are too many GOOD options to be this BAD.

I will never buy from Spanx online again. I bought quite a few items and the pants were too big. I tried to return them online but after many attempts over many weeks i just couldn’t complete the procedure to be able to return them. Finally i called the company. The lady taking my call was very pleasant and explained that their system wasn’t working and she put a note on my file so i would get an Extention to be able to return the item after the 30 day window and said i would get an email when the system was working again. No email came in after weeks of waiting. Called again today get “ due to technical difficulties we cannot take your call”. It shouldn’t be this hard to return an item. I am so frustrated. I just want to get this return off my plate.

I ordered a Spanxsculpt oncore high waisted brief and a Open bust brief I received a striped tshirt and a nude coloured brief Not even close to what I ordered! Maybe it was another customer’s order? Very disappointed