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Spafinder (spafinder.com) has 303 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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dan
exceptional response and wonderful recommendations. just the best
Response from SpafinderJun 27, 2019
We truly appreciate you taking the time to post this fantastic review! We are so happy that you were pleased with your spa services. We look forward to being of service to you again in the future.
Sherri R.
I've used Spafinder for several years for my Mom's gifts. The past 3 years she has not gotten the gift certificates on time thru email. I've had to call every time. I'll never use this website again.
Response from SpafinderJun 7, 2019
We sincerely apologize for any inconvenience you may have experienced, and thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Amber
I purchased a spa finder gift card online for $125. I used my work email to have it delivered since it was work related. The gift card never arrived. I contacted customer service to discuss the issue. It was explained to me that some work emails will not allow certain emails to come through. The representative resent the gift card multiple times but to no avail. I asked if it could be sent to a different email and the representative said no. I would have to open a claim for a refund and that someone would be in touch within 24-48 hours. It has now been 3 weeks and still no word from anyone. I just want my gift card or a refund.
Response from SpafinderJun 7, 2019
Hello Amber, Thank you for contacting Spafinder™. We sincerely apologize for any frustration this may be causing. We ask that you contact our Order Processing Center directly to address any issues with placing, modifying, or locating an order. They may be reached at (855) 963-2665. Whomever receives your phone call will be more than happy to provide any insight that they may have.
Carolyn
I purchased a gift card. It was easy and discounted .
Response from SpafinderMay 30, 2019
Hi Carolyn, Thank you so much for your fantastic review and we are pleased to hear you had a positive experience. We look forward to helping you with your future gift card needs.
Sara
I ordered a gift card to be mailed to me for a friend's college graduation. After a week had passed, I still had not received a shipping confirmation of the gift card. When I called Spa Finder, they said there had been a processing issue and they needed to re-process the gift card. I believe if I had never called, I would never have received the card! I agreed to the reprocess, but I still did not receive an adequate follow-up. Finally, after another week had passed, I cancelled the gift card and asked for a refund. This required me sending tweets on Twitter as well as two phone calls. Working with Spa Finder was a frustrating experience.
Response from SpafinderMay 30, 2019
Hello Sara, Thank you so much for providing detailed feedback. It is truly invaluable to us as we are continually striving for improvement to offer our customers the best possible experience. We apologize for any delay or inconvenience that you may have experienced.
Hannah
Awesome! I ordered an electronic gift card for Mother's Day and it arrived to her email right on time. She was able to use Spafinder at her favorite spa! The spafinder even notified me when she received the card and when it was spent. Always great using Spafinder.
Response from SpafinderMay 30, 2019
Hello Hannah, Thank you for your fantastic review and we are so happy to hear you had a positive experience purchasing a Spafinder Gift card for your Mom! We hope she had a relaxing spa day and we look forward to helping you with our future gift card needs. Be sure to sign up for our email program and follow us on social to stay up to date on our latest spas and promotions.
Aa M.
Not much usage or variety though easy to create a gift card and send it in an instant, mostly.
Response from SpafinderMay 30, 2019
Hi Aa Mo, Thank you so much for sending this review. We are happy to hear that you enjoy the ease of use and instant delivery feature of our e-gift cards. We are pleased to offer multiple e-gift design options including Birthday, Mother's Day, Congratulations, and more to help personalize the gift card for the recipient. We hope you will check them out during a future purchase to help add some variety to your gift! In addition, our network of spas is constantly growing, so be sure to check our site periodically and follow us on social to stay up to date on our newest partners and offers. Thank you for being a valued customer!
Dona
Great gift idea and easy to order and use.
Response from SpafinderMay 30, 2019
Hello Dona, Thank you for this great review! Glad to hear you had a positive experience and we hope to be your gift of choice in the future.
