SpacejoyReviews of spacejoy.com

I worked for Spacejoy for several years as an interior designer. In the beginning, the company was genuinely great. Designers were high quality, everyone went through proper training and review, and we all worked under strong design standards. The team cared about quality and client experience, and it showed in the work. About a year ago, things started to decline significantly. Many talented designers left due to poor management, repeated payment delays, and very weak leadership. Around the same time, e-commerce became a major issue. Payments from clients were being processed, but orders were not actually being fulfilled. Many clients were left waiting for furniture and products with no clear communication or resolution. As of today, designers are still not being paid and are expected to continue working without compensation. Naturally, this directly impacts design quality and overall service. I personally left the company several months ago, and they still owe me money. Because of this, I would not recommend working for this company or hiring them to design your space. I was very loyal to Spacejoy for years, but people deserve to know what is really happening behind the scenes.

Be weary of this company. They may have been good at one point but you can tell they've gone down hill this last year. They are not currently paying their designers for the work that they are completing. They are having issues ordering products for customers and refunding customers. It feels like a Burke Decor situation. Would avoid at all costs.

They took my money before finding out that the product was discontinued. I had to reach out to them to find this out. Where is my product, oh sorry this is discontinued. After various emails they agreed to refund me. I have yet to receive my refund and it’s been over a month. I have filed a claim with the Better Business Bureau. I have been trying to contact Space Joy and they have gone silent. Buyer beware!

I purchased a table through Spacejoy and for about two weeks, I never had a shipping confirmation sent. I reached out via email inquiring, and got no response. I sent a second-request email, asking when the table would be delivered and finally received a response stating that the table was no longer available. Very surprising that they didnt know this sooner. Very frustrating having my money tied up with them for two weeks then being told my refund could take up to 7 to 10 days. I wouldn't do business with them again.

I gave one star because there is no option for zero stars. This company has managed to create some high impact articles online to compare themselves with other design companies, and they live off of that. In addition to the shady marketing strategy, they also have higher prices than others, to add an additional level of credibility. Finally, they have false timelines, within 7-10 days of submitting your information. That is impressive. But I signed up with them, paid the highest package they suggested, and two months later, all I had received were long emails, and discussions of what to expect, setting up a call ( that never happened, and the designer popped on a video call using her phone and never went on camera or shared her screen), no manager ever called upon reporting a concern, and no design was submitted after 2 months of waiting. This might be the shadiest company I have ever worked with.

Let’s see. Where do I begin? Horrible service. Horrible designer Lauren (supposedly she was a Lead designer). Zero design. Drawings given to me had nothing new. Zero customer service. Horrible communication. They only communicate through their stupid website which is terrible terrible terrible. In summary I lost my money and I would give them Zero stars if I could.

Online purchase was a ridiculous waste of time. It began with their website's lack of clarity between bar height and counter height stools. By cross-referencing, I made sure to order BAR height. I was shipped COUNTER height. Spacejoy admitted their error and the fault of their website. Is important to note this purchase-adventure beginning in mid April. Emails and phone conversations ensue turning a simple purchase into a mountain climb... After receiving the WRONG product within 10 days, the correct order was now going to take months for me to receive. Because I bought the stools including the promoted delivery time frame, I wanted to cancel the order. Nope. I was tied into my purchase---Spacejoy could apparently deliver as they pleased. (That's blatantly wrong.) Next, Spacejoy informed me the stools would cost me more than I initially paid for them. Again, I insisted on canceling the order. Nope. The reason: The ONE yard of "fabric had already been cut so the order cannot be cancelled." Next, there was yet ANOTHER change in the delivery date. Remember I made the purchase in mid April... I was now told the stools would arrive September 1st. I brought my bank, Chase, into this. Documents of biblical proportions are piling up for these 2 bar stools that I now DON'T WANT but can't escape. I've also got hours on the phone between Spacejoy and Chase. Ultimately, since Spacejoy promised to deliver by September 1st, Chase is allowing them to hold my purchase hostage rather than credit my account. Yes, Spacejoy would not even refund Chase---that's how good their legal disclaimer is. (Not too pleased with Chase now either.) September 1st comes and goes and you may have guessed it... no stools received. Unreliable is too nice a word for Spacejoy. More discussions with Chase Fraud. That department proves idiotic/useless. I escalate the matter to someone in Chase who I know rolls heads---it is indeed who you know at times that matters. I receive a call the next day from West Elm, the company Spacejoy markets for. I'm told "The stools will arrive September 20th." And so they do. Bottom line: Spacejoy canNOT be regarded a customer-satisfaction oriented company. Fact is, instead of making this customer happy, they chose to keep the dollars and sacrifice the customer. That's NOT a business I suggest is worth giving your business to.

Advertised one price which I ordered and paid, then they wanted to charge me 50% more or cancel my order. Said website was wrong, however, when they told me it was wrong, it was still at the lower price. Even if there was a mistake, they should have honored price, not a reputable company in my opinion. Stay away.