Ich habe vor 2 Wochen bestellt und bekomme seit dem keine Aktualisierung...
Immernoch steht in der Mail, dass die Bestellung eingegangen ist und ich darüber informiert werde, wenn die Bestellung verschickt wird.
Nichts passiert.
Ich hatte es als Geburtstagsgeschenk geplant, jetzt hab ich nichts, kann aber auch nichts anderes kaufen, da ich Studentin bin und 50€ von denen ich nicht weiß wo sie sich befinden schon zu viel Geld sind...
Ich bin sehr enttäuscht, kauft nicht dort ein.
JC
Joanne C.
Bad service
I placed my order over the Black Friday weekend and as of yet have not received either a tracking number or my goods. I contacted the customer service department for an update and have not received any response back even though they say on their website that they will respond within 48 hours.
Ordered as a Christmas present and as I paid through PayPal am unsure whether to continue waiting or to request a refund.
Wish I had read the reviews on here first before placing my order 🙁
AP
Apex
Not trustworthy
Claiming that they send the order next bussines day. Here i am, waiting over two weeks with parcel tracking shows that the package wasnt even placed for transfer. Be smarter than me and stay away from this ,,company”.
Response from Space ArtsyNov 24, 2023
Hi Apex, I'm really sorry for the wait you've experienced, especially during our busy shipping season. International deliveries, like yours to Czechia, can sometimes face delays. Also, tracking updates often only show up once the package reaches your country, due to the way local couriers update their systems. I've just checked, and I'm happy to let you know that your order has now arrived in Czechia, and you should see some updates on the tracking status. If you have any more questions or need further assistance, please feel free to reach out through email ([email protected]) directly.
SA
Saz
Useless, money thieving "company"!!!
I made an order with this so called company a little over two weeks ago. I received via email a link in order to track my parcel and it has for the entire two week period stated the same message which is that they're expecting it! Messaged the delivery company asking where my item is, they responded by telling me they are still waiting for Space Artsy to hand over my package! Have written to Space Artsy three times and haven't had a response! Zero customer service, ignore you and they think that's perfectly acceptable! Very quick to take your money and ignore customers but slow as can be in doing the right thing and communicate with anyone!!
Absolute rip off....STAY AWAY!!!
Response from Space ArtsyNov 24, 2023
Hi Saz, I would like to sincerely apologise for the frustration and inconvenience you have experienced with your recent order. We understand how important timely delivery and prompt communication are to our customers, and it's clear we fell short in this instance.
Please know that due to the busy season, our email response time might extend to 1-2 days, although we aim to reply to emails within 24 hours. We are working diligently to improve our response times and appreciate your patience.
Regarding the shipping delay, we are currently in a high-peak shipping period, which might cause slight delays with courier services. However, we are committed to actively following up with our shipping partners to expedite the process.
I have personally looked into your order and can confirm that it has been delivered. If there are any further issues or questions regarding your order, or if there's anything else we can assist you with, please feel free to reach out through email ([email protected]) directly.
SV
Svenja
Bad costumer service, no refund!! Still waiting for my money
Product looked not like the pictures. I sent them back over a month ago, haven’t heard anything from them since then! Spent 70€ for those items and even payed for the return package and haven’t gotten my money back !
Really really disappointed. I wouldnt recommended ordering from them!
Response from Space ArtsyFeb 5, 2023
Hi, we promise to refund within 2 days after receiving the return. May I know your order number? I would appreciate it if you could provide the tracking number as well. Please email us at [email protected]
CU
Customer
Rubbish customer service.
So, I ignored the poor reviews as the products looked good. Customer service was alright, until something went wrong. I ordered 3 products, all were fine apart from one base/charger/light which looked like it had already been used and discarded as it was filthy. It also didn't work. Spoke to "Sarah Burton" who went on to tell me how to turn it on and off and was I using it properly etc.. No Sarah, I don't know how to turn something on. Asked for a refund for broken product, not yet dealt with. Also, the products that do work are very underwhelming and look nothing like they do on the website.
NO
Noname
The quality was pretty average but…
The quality was pretty average but thats not the point i ordered and payed for a set of 3 bulbs and just 1 came to me absolutely unreliable
TA
Tatjana
Don‘t order
Don‘t order! My order wasn’t sent out for more than 2 weeks. When it arrived the boxes were damaged because it was sent in a plastic bag. The bulb I ordered looks nothing like the online pictures, not as colorful and just cheap. I contacted the support and they sent me a 20% voucher. Really bad experience.
