Space ArtsyReviews of spaceartsy.com

**EDIT** A few days ago, I received an in store credit equal to $5. This has got to be a joke. It’s laughable. Still have not had a response to any of my multiple emails. If you want to literally take your money and throw it in the garbage then go ahead and place an order here. Ordered a lamp beginning of December. I’ve never ordered from them before so I was a little skeptical.package didn’t arrive on Christmas. Not a big deal. The carrier they used is GOFO. I was in contact with them for weeks due to my address being “undeliverable”, meanwhile I saw other GoFo packages scattered in the mail room and throughout my apartment complex. It was denied not once, but twice. Eventually when I called they told me that since I haven’t had an update in 5 days, it’s deemed lost and to contact ~~spaceartsy~~ for a refund. I’ve heard nothing from them since. This is theft. And I can see now why they don’t list a phone number on their website.

Ordered on the 15th of December for a christmas gift for my partner. Its now the 2nd of January and the tracking information has vanished. Requests of refunds are pushed back and you're told that the item will come. Very poor service, can imagine lots of people have been let down over the holidays due to this shocking service. Avoid at all costs.

I placed an order on 2nd Dec. The website tracker stated it was shipped on the 8th Dec. I have still not received it (22nd December) and, after chasing this company for any sort of update, got given a tracking number over a week ago. It was with Yodel. I contacted them as I assumed the parcel was stuck with them but was told they hadnt even received the parcel yet. I understand Christmas is busy but there should be no reason they havnt even received the parcel that was supposedly dispatched on the 8th. Not only that but the lack of communication has been appalling, if it werent for some other positive reviews Id be thinking id got scammed. I even responded to their most recent email asking to put forward a complaint and explaining why e.t.c only to be met with a generic response copy of the *same* email about the tracking number they had initially sent me - word for word. This shows they arent even reading the queries and the responses are just automated. So unhappy with this purchase and company

I ordered goods. Was not given a delivery day so I emailed. Was then told it had been delivered the night before. The courier they used is Evri. Some parcels were delivered at a different entrance. Mine was not there so I queried company. They ignored me completely. I reported to Evri on their digital support. I am still waiting for update. I suggest you don’t order from Space Artsy as they don’t care and use Evri which has a very bad reputation. They just dump your parcel anywhere

I'd recommend avoiding this company completely. They make out that they have a shop in London when they're actually based in HK. Delivery took ages and the item was horribly cheap when it did finally arrive. They've used so much editing on the website to make the products look amazing. In reality they are more like a Temu product, cheap plastic-y feeling and the bulbs themselves just very underwhelming given the price. Communication with the company was quite frustrating too. I'd email asking for return information and get an email back a few days later with frankly just weird responses that had nothing to do with what I was querying in the first place. After a few emails I finally got them to provide me with their return address/info, but I still had to contact them a few times after the return had been delivered to them to get my refund. I had a photo proof of postage of my return to them by Royal Mail and they still tried to play the 'we haven't received your return' card. The image in the return was not their fake shop either, it was a strange warehouse in Birmingham, I guess for shipping back to HK, who knows. All emails were from a 'Sarah Burton' who I've seen referenced in a few other reviews. In summary, it all felt like a bit of a dodgy scam selling a rubbish product for an inflated price, fibbing about location of company and making it difficult to receive and return the item. Absolutely not worth the hassle.

Not only did this take an eternity to arrive, the box arrived mauled by Amazon, though it didn’t break the light inside it. The light inside it is nothing like my order, I ordered a cube shaped one and received a cheap looking Temu like product in the shape of a lightbulb. My advice would be to steer well clear of this site, as it’s cheap, minuscule, and never in a million years worth what I paid for it. I’m glad it arrived late for Christmas, as I replaced it with something else far better for half the price. Utter garbage.

Ordered 12 days ago for a Christmas present still not received. Comment below says you use Amazon shipping for faster delivery but the update says label created 17th Dec and nothing since. Now left minus a present and will be asking for a refund.

Products are absolutely NOTHING like you would expect! They are tiny cheap mass made Chinese imports! The kind of thing you order from wish and temu Took 24 days to arrive and honesty it’s embarrassingly poor.. I’d say the lamp is no bigger than a coke can I’ve asked to return it because they sent the wrong product They have refused and offered me 20% off my next purchase!