SouthState BankReviews of southstatebank.com

Great people in their branches and that's where it ends. Their digital side is a nightmare. Do not go with them if you want to do bank to bank transfers. They put you through a few day process to verify the bank you want to send to. Then, when its time to actually transfer money from Southstate to the other bank, they put your account on hold because "they can't verify your identity." What?! Clearly I am sending money from SS to another bank you already verified for me. What identity are they trying to verify. They then want you to call a 1-800 number to get the hold removed. Currently, I've been on hold for 1 hour, oh, and that doesn't include the previous time I was on hold for 15 minutes before the customer service rep accidentally hung up on me. Starting to feel like they are playing games because they don't like money leaving their bank.

Called Customer Service yesterday with questions on one of their loan products. 24 hours later there has been no return call. If Customer Service is this bad when I'm trying to give them new business how bad will they be once they get my business???

I would rate this bank a zero if I could. For 3 months, I requested new checks. When I asked, I was told it was the post office's fault. Checks showed up 3 months later. I closed the account due to other similar complaints. A month after closing the account, I received a letter indicating that an automatic payment had been denied along with a $36 dollar charge for insufficient funds. When I called the business about this matter, I was informed that I was totally caught up on payments. This is probably THE worst experience I've ever had with a bank. Customer should run, not walk for the door!

South State Bank recently purchased my bank, which was nothing new this Bank has had four names. But with it they brought a new attitude, the bank of the northern hemisphere attitude. Turning what use to be a pleasant experience with happy employees into a nightmare, the employees that remain seem to have morphed into something terrible, without a care in the world. We had someone create a check and try to cash it in some other state drawn on our account, of course we catch it, it was a terrible fake check with an obviously lifted signature. The bank of course replaced our money but also wanted to punish us, they were making us send emails on every check we write before they would honor it, claiming to be cautionary. Then they were trying to shove what they call Positive Pay down our throats that would cost us money and cause extra work. We told them that we will just open another account but needed time because we have 50 to 60 other accounts tied to this bank account, the women informed us we had 60 or 90 days, never confirmed to take care of it. It’s been a couple of weeks. Came in today and they arbitrarily closed our account and put our funds in a new account. Didn’t have a care in the world, I went in person and let me tell you about the guy at the bank, he couldn’t care less. This is going to cause a huge rift in our business with many costs associated. We are going to take legal action against this bank. We have banked with this institution through 4 owners and South State is the worst. Understand, that we had a process in place that there is no way that a bad check could get through, we were verifying everyone before the bank would honor them. Kingwood branch. This response: "Hello Jason! We understand your frustration with the changes and effects on your business operations. Please email "@" so we can connect you directly to a banker for further assistance. Thank you." Didn't take ownership, just a canned response because the truth is, They don't care!

Lamento mucho haber abierto una cuenta en este banco, tiene el peor servicio bancario de todo el mundo y te engañan con ofrecerte asistencia 24/7, cosa que no existe.

Can’t trust them. I opened accounts with no fees. I asked many questions upfront to make sure there wouldn’t be any fees. They still charged me fees.

Garbage. When my bank changed ownership, they reinstated overdraft protection. It cost me about $200. I'll be closing my account.

If I could give negative stars I would. Have been dealing with this bank through a trust for over 3 years and EVERY SINGLE interaction with them has been insanely ridiculous. Treated like absolute trash every time. I do not know where they source their staff but it must be the bottom of the barrel, knuckle dragger employment services. It is astonishing to me how every interaction has been rude and disrespectful. It’s crazy that companies get away with this kind of service. I have literally travelled to at least 5 different branches to avoid this kind of treatment and only thing that is consistent with them is their horrible service and demeaning behavior towards clients. I literally have anxiety every time that I have to deal with them. It’s awful and if you want to be treated like trash on a consistent basis, then bank here. I don’t think that when my Mother set up her trust before she passed from cancer, she would have wanted this to be the outcome! Absolutely not. GOOGLE REVIEW: SouthState Bank receives mixed reviews, with customers expressing dissatisfaction with various aspects of their services. Potential downsides: • Customer Service: Several reviews mention long hold times, unhelpful staff, and difficulty resolving issues, particularly regarding account transitions from acquired banks.