SouthState BankReviews of southstatebank.com

South State Bank recently purchased the bank my family had been using. I have had a good experience with the personal banker. I am not dealing with traditional banking issues due to family deaths and the company's legal department. Today marks the third trip to the local branch only to find that the branch lobby is closed. I called the customer help line and was told that the bank lobby was closed for lunch and that this happens between 11am and 2pm. I was at the bank at 2pm. A second call to the bank itself I was told that the bank lobby would be open again at 2:30pm. I am not sure how this branch can stay open if the lobby hours are closed between 11am and 2pm because the branch is "short staffed". McKinney, Virginia Parkway branch. I will likely have to go back to the bank for another visit. More to follow.

Doesn't matter how long you have been banking with them, now just another big bank. My personal account opened with the bank they bought, 45 years old. Home loan, 20 years old, business account, 26 years old. Now I'm just a number. Walked in the other day and started to knock on the open door of the Ast. manager only to have a cashier demand I check in with him at the counter, from across the lobby i heard, don't go into that office, come here. Who are you and what do you want. Down hill from there. I'm closing out my accounts and moving to a credit union. I won't even go into applying for a heloc and being told my income is 1% short. So sad, First Federal was first rate,

Bad support. Finding a new bank asap.

Great people in their branches and that's where it ends. Their digital side is a nightmare. Do not go with them if you want to do bank to bank transfers. They put you through a few day process to verify the bank you want to send to. Then, when its time to actually transfer money from Southstate to the other bank, they put your account on hold because "they can't verify your identity." What?! Clearly I am sending money from SS to another bank you already verified for me. What identity are they trying to verify. They then want you to call a 1-800 number to get the hold removed. Currently, I've been on hold for 1 hour, oh, and that doesn't include the previous time I was on hold for 15 minutes before the customer service rep accidentally hung up on me. Starting to feel like they are playing games because they don't like money leaving their bank.