SouthState BankReviews of southstatebank.com

They are useless as far as going through a hardship and needing help with assistance with Loss Mitigation!! The first time I needed assistance I was denied and the second time the only options I'm able to receive is to do a short sale or release my mortgage!!! Why would I want to do that?!? I just needed temporary relief, repayment options, etc due to me making less now at my job and I'm doing everything by myself!! No help at all and will soon be refinancing with someone else who actually will help people that are going through life challenges, when I get back in a good space. I don't like being with companies that don't care!! And in order for me to qualify for the other options, I have to be months behind on my mortgage, that makes zero sense. So I would have a possible foreclosure and be having to owe thousands in mortgage payments over my head just to qualify for assistance, I'm not about to be scammed in doing that!! And with the woman who I was speaking with on the phone today (might have been Jennifer B) or whoever was the last person I spoke with today, I didn't appreciate her hanging up in my face after she said, "Have a nice day". That was very rude and unprofessional!! It's just sad that we have these types of companies that only care about money and not really about the people. When and if they go through the same thing and struggling to pay their mortgage and pay bills. I hope they think about this moment and how they made me feel as a customer.

We selected South State Bank to purchase a home. Even after several confirmations that our mortgage would remain "in-house" during the home buying process, we soon discovered that immediately after closing we were informed that South State sold our mortgage to a below than subpar mortgage servicer. I wondered how much research or due diligence South State conducted prior to selling off our mortgage. The months after we're a nightmare to say the least. I would NOT recommend South State for new mortgage originations or purchases.

Extremely horrible customer service! Manager called security to have me escorted out of the bank after asking specific questions about my acct & who signed off on the changes they made to it. Out dated practices & incompetent management!!

I deposited a check from a company that issued (to me) a security deposit refund. South state accused me of fraud, after I answered all their invasive questions in reference to the check, they still withheld the funds from me and closed down all access to any of my funds. A brief Google search of me would have uncovered the fact that I owned and recently sold a business thus satisfying their offensive claim and with holding my money. I will close my act ASAP.

I had a loan with Independent Financials and could always get answers quickly from my loan officer. Since SouthState Bank purchased/merged with Independent, dealing with them has been a nightmare. Every question now requires going through chat, phone, or email with a customer service representative who knows nothing about loans. They submit a ticket with what you hope is the right question, and then you wait 24–48 business hours for a loan representative to respond. In my experience, there’s only about a 50% chance of getting a callback within 48 business hours. If you miss the call or have follow-up questions, you’re back to square one. My latest issue: I have an ARM, and my interest rate was increasing. I asked about my new payment and was told it would be recalculated based on the principal at that time. I also asked if I could make a large principal payment to reduce the monthly amount and was told yes, including the date it needed to be sent. We made the payment a month before the due date—but the loan was never recalculated. My payment is now so high that a 25-year loan would be paid off in just 7 years—completely unaffordable. I am now on my third 24–48 hour wait with no resolution. I wish I could switch banks. This experience is beyond frustrating.

I have a mortgage with SouthState and it's been terrible. Their autopay system is a mess, and their customer service frequently has incorrect or limited information so they don't do much to help. Recently, an autopay of mine was refunded (no idea why), and for some reason, the next communication included a foreclosure warning and being told there were three missed payments (when, in fact, the autopay system double charged me two months in a row). Resolving any of this takes forever. Customer service puts in a request, which is supposed to be responded to in 72 business hours. After three different requests and 3 different 72 hour intervals, I finally had a customer service agent stick with me long enough to find out what was going on and help out. In the meantime, they ding your credit score for nonpayment. AVOID AVOID AVOID this bank for home mortgages!!!!

Called Customer Service yesterday with questions on one of their loan products. 24 hours later there has been no return call. If Customer Service is this bad when I'm trying to give them new business how bad will they be once they get my business???

I would rate this bank a zero if I could. For 3 months, I requested new checks. When I asked, I was told it was the post office's fault. Checks showed up 3 months later. I closed the account due to other similar complaints. A month after closing the account, I received a letter indicating that an automatic payment had been denied along with a $36 dollar charge for insufficient funds. When I called the business about this matter, I was informed that I was totally caught up on payments. This is probably THE worst experience I've ever had with a bank. Customer should run, not walk for the door!