SouthAmerica.travel IncReviews of southamerica.travel

Isabela was very kind and patient in answering questions and the reservation process was very simple. I look forward to have a great experience with the tour and the assigned guides.

Jake has been great to plan out our upcoming trip within our budget.

Christina Schranz was very professional and quick with feedback. The itinerary proposed seems to be very good. The only negative so far is that our request for a more detailed breakdown of costs could not be provided. We look forward to our tour!

I'll start off by saying everyone we personally dealt with was lovely however, our experience with South America Travel has now come to an end and we were horribly disappointed. These people, who we paid a good amount of money to hoping to ensure a smooth and stress free vacation to Peru, really made it a terrible trip which was awful as we only can afford one big trip a year. We got stuck in Cusco because this agency booked our plane tickets for the wrong day. Stranded in an area without a guide who speaks the language or even knowing if we were going to miss the rest of our trip was terrible. After we finally got a hole of someone at their office, someone picked us up and they put us in a crappy hotel and we just waited by the phone for a day to see what was to become of our trip. They didn't try to make it better by finding us a meal (which we had paid for in the Amazon part of our trip we missed most of) or even have someone their helping us and ensuring everything would be taken care of. Eventually they found another flight almost two days later and we lost most of our time in the Amazon (which I was looking forward to the most). When we came back to the states, which at this point we still weren't sure if it would happen with their incompetence, we got an email from them apologizing for their error and saying this 'had never happened before.' They tell us that because they ruined that trip they want to make it up to us by planning a 'good vacation experience' for the following year with a 3-4 day trip comped to Columbia. Even though we were wary they assured us that they'd double check everything and send us every detail to ensure we could check that things were booked. After talking it through we felt this was a viable option. Instead of making this booking experience easy, we went back and forth for months about flights as they could 'only offer' round trip flights with almost every flight being 15+ hours (which is ridiculous considering they're a travel agency and we're a direct 5-6 hour flight to there from the four airport options we gave JFK, BWI, PHL, EWR). My husband is 6'5" so a 15+ hour ride is just not a viable option. We gave them a three month window and four airports and they had no flight options that were direct. We asked if we could book the flights (and I even sent screen shots of shorter cheaper flights) and get reimbursed and that was all a no go. In the end, they couldn't find anything that worked for a flight within their limitations and they comped us $1200. This isn't even a 1/6 of what we paid for our trip to Peri they ruined, nor would it amount to what the 'great trip' they offered would have cost. We have now cut ties with this company and I can't stress enough, do not book with this company. They're about profit and not about customer service. If I ever screwed up this bad with my own business I would do everything to make it up to the customer. Thankfully, we met some great people and guides in Peru along the way and they were the only saving grace of this trip. But be very wary when booking with this company. You don't want to be stranded in a foreign city, waiting by a phone in a crappy hotel to see if you're going to be able to get out of the country.

We have just returned from an amazing thirty five day trip to South America. We visited Ecuador, Galapagos Islands, Peru, Bolivia, Chile, Argentina and Brazil. Our travel consultant Clara was very efficient and knowledgeable in planning a trip of a lifetime. Our guides and drivers were excellent and very helpful. We would have no hesitation in recommending South America Travel and their travel consultant, Clara, to anyone considering visiting this great Continent. Martin & Ellen, Ireland.

Jon Hillstead has made my experience as a group leader on the South American Travel and Tour A breeze. I highly recommend him to anyone planning this trip.He is very knowledgeable !pleasant and Prompt in his dealings.He has given me confidence and support I needed to plan this tour. We are looking forward to this trip in June 2017 and will definitely update this review. He is absolutely a treasure to work with.

Jacob was great. The time difference made things take a bit longer. But he has set up a great itinerary for me and my husband. So much easier to have it organised from South America then trying to organise everything from Australia.

My husband and I wanted a tour of specific parts of Chile that are not included in the standard South America tours and itineraries, however when I came across South America Travel, it was plain to see that they specialize in custom touring and itineraries. Being on a strict timeline, there is so much we want to see and Sean our Travel consultant has worked tirelessly on it while constantly consulting with me until he finally created what appears to be the perfect itinerary to suits our needs. Sean has been outstanding through the whole process and I'm sure that my requests were quite a challenge but Sean was very knowledgeable in all area's of what was available, affordable, doable and of what to do and see, right down to the last detail. We are not travelling until February 2017 however we feel very comfortable that the itinerary will all go according to plan and feel confident that with the expertise and professionalism that went into planning it for us by Sean we will have the holiday of a lifetime. I will post another review on our return.