Marshall
Pretty underwhelming
The company was three days late in picking up their dumpster, which harmed the relationship with my site owner. I had to constantly badger them to follow up and the response was very disappointing.
Response from SourgumNov 15, 2023
Hello Marshall, Thank you for your feedback and review. We understand the importance of adhering to a strict dispatch calendar, but occasionally, factors beyond our control, such as driver illness and mechanical issues with our trucks, can impact our delivery schedules. Our commitment is to provide real-time updates to our customers as we receive information, and we take pride in keeping them informed throughout the entire order process. We recognize that this experience may not have met your expectations, and we appreciate your understanding of the challenges we face. We value your business and hope to have the opportunity to serve you again soon. Our team is dedicated to learning from each experience and continuously improving to offer a better customer experience in the future. Thank you for your understanding, and we look forward to the opportunity to serve you more effectively next time.