SoundbrightReviews of soundbright.com

I just bought two Minis and either don't work or quit working. I need someone to please call me regarding both of these damn things. 989-751-4404

My husband received his Discovery hearing aids on Monday, they are great! The problem we are having is, we can’t get in contact with customer service to ask any questions about the phone app. It’s been three days and customer service does not answer our calls. Please give us a call back please!

the hearing aids where here in a very short time. And was very easy to put in. I had very little trouble putting them into my ear. I am very glad that I can hear again.

I bought their Hearing Aid via Paypal. It was terrible, constant squealing. I called Customer Support, no answer but left a message. After getting no response, called again, left another message, and set an email. Still no response. After about a month some guy named Ricardo contacted me saying he wanted to make it right and wanted me to change my review on Trustpilot. Gave him my order # and my receipt from Paypal. After a few more weeks was contacted by "The Soundbright Team" stating they could find no record of my purchase??? So I just gave up, wrote it off as a loss, and swore I'd never do business with Soundbright (hear.com) again!!! Again on 3/20/26 I received an email from "Ricardo" claiming to be a representative of Soundbright who wants to clear up this matter requesting that I send him a copy of my PayPal invoice so he could verify that I was indeed a Soundbright customer. He stated that once he received that info he would clear up this matter within 24 hours. So, AGAIN I sent a copy of my invoice plus I forwarded to him 2 emails I had previously received from Soundbright 1 congratulating me on my purchase and another advising my hearing aids had shipped. Certainly that should be enough to prove I had indeed purchased their junk hearing aids. It's now been well over 24 hours and I've heard nothing at all back from anybody at Soundbright. I can't help but wonder now if "Ricardo" is more interested in trying to discredit my negative review that he is in resolving my complaint. Perhaps some customers have received good hearing aids? I don't know. All I do know is that the ones I received are total junk and their customer service is even worse that the hearing aids. I guess people must also believe PayPal is involved in helping me perpetuate a scam over a $79 pair of junk hearing aids since they created an invoice for me to send to you . And also Soundbright also participated by sending me emails about my purchase! You "Ricardo" are the fraud and the loser in this. I've long ago given up on getting my moneyback. By the way if anyone at Trustpilot wishes I will gladly send them a copy of my PayPal invoice as well as the 2 emails I received from Soundbright about my purchase. Then you can see who the fraudster is!

. I received my order on Tuesday of this week. On Thursday of this week the left hearing aid stopped working and still will not work. These hearing aids sound very tinny, and I am not happy with them at all. My order # is 22026.

Support does not respond to return requests or support questions by phone, text, or email. Do NOT buy these if you are not 100% sure they are exactly what you need.

The hear aids did not work well to my satisfaction. I ask for a refund, following all instructions and have not heard back. I would be very careful doing business with this company.

company does not respond for a return label request, product had too much ringing and background noise, had to contact paypal and file a claim.