SoundbrightSoundbright offers advanced FDA-registered digital hearing aids starting at $99 — no prescription needed, no audiologist appointment required.Every order comes with a 45-day money-back guarantee. If it's not right for you, send it back for a full refund.The reviews below will tell you the rest.
Soundbright (soundbright.com) has 251 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Ron L.
Their service is really bad. You cannot talk to a human once you buy the unit. I had ordered a Kit to go with the hearing aids and it did not come in, they claimed they shipped it but I never got it. They said they would send a replacement but I have been waiting over 2 weeks for it. I cannot talk to a human they only offer AI unless you are buying.
Sarah M.
No matter what they say, I spoke with a human only once and that was before I realized this was a scam company. I never received a human email back. It was all ai There is no way to reach a human being at that organization. They have AIs that basically just spout platitudes with no ability to fix any issues. Second I needed to buy some domes for my hearing aids that I bought from them. They do not sell domes. If you want replacements you are forced to buy large packages that contain mainly items you don’t need and only gives you a very few of what you’re looking for and then charges an exorbitant amount of money but worst of all is the AI issue. The AI runs you around in a circle over and over again. Telling you, someone will be in touch, but no one is in touch. It’s a horrible horrible situation. So if you want hearing aids where you might get some sort of support eventually I would absolutely never purchase from these people. Having read the reply I stand by this review
Response from SoundbrightJul 29, 2026
Hi Sarah - we're so sorry to hear about your experience. While we do use automated chat messages to acknowledge and escalate requests, our support team is made up of real people, and you were connected with both chat and phone support. Regarding domes, the size requested is currently available only in the manufacturer-packaged XS/S combination and is not sold separately. We appreciate your feedback and will continue working to improve the customer experience. Please let us know how else we can help to make this right. Email me at [email protected]. — Ronney, Soundbright
Terry N.
don't waste your money on the minis. If you are lucky they will last 30 days. I have had three pair, the last ones lasted 9 days. The keep you going until the 45 day warr. is up. These are junk. When the do work they whistle at any little noise or movement. There must be something better than this junk on the market. I threw away $120
Response from SoundbrightJul 29, 2026
Hi Terry - Thank you for sharing your experience. We're very sorry to hear about the repeated issues you've encountered. This is certainly not the experience we want any customer to have. We'd appreciate the opportunity to review your account and see what options may be available to help resolve this matter. Please contact me directly at [email protected] and reference this review so I can personally investigate your case. We value your feedback and hope to have the chance to make this right. - Ronney, Soundbright
customer R.
I have been trying for days to talk to a support person. I am convinced that they do not exist. I called today at opening time of 9AM and was soon told that no reps were available for fifteen minutes. this is the worst support I have seen in my lifetime.
Response from SoundbrightJul 29, 2026
Hi Richard - I'm sorry you've had trouble reaching our support team. This is not the experience we want our customers to have. I'd like to personally help resolve this. Please email me directly at [email protected] or contact us at [email protected], and I'll look into your situation right away. We also have support resources available on our website for immediate assistance. Thank you for your feedback, and I hope we can make this right. - Ronney, Soundbright
Bob
Chat and email is through AI and not helpful, was unable to speak directly with person on the phone. When attempting replacement of Soundbright Mini the rep. only wanted to credit me the half off amount paid, not half of the price that I paid for 2 sets. I do not think that AI understood.
customer
My one star is not a judgment on your hearing devices. I have had increasingly greater confidence wearing your hearing devices, and have always rated then with five stars. The one start is for your use of the lure of a free maintenance kit for an "honest evaluation." Honesty is not engendered by such influences.
Patricia S.
Customer service sucks. They are refusing to give me an answer about my return. I have emailed at least a dozen times and all I get from them is a run around. I have contacted my credit card company and they are withholding my payment. I contacted the BBB. Don’t bother wasting your time or money with this company.
customer
I was browsing on this site and was checking the checkout page for after pay or shop. and i accidently hit the purchase now button. When i tried to get help no one answered the phone and their was no voice mail. I have since then notified my banking institution.
