Sound EscapeReviews of sound-escape.co

Très déçue de ce rideau, j’attendais énormément sur l’isolation phonique et elle est inexistante. Le seul point positif, est que la lumière du jour est bien cachée. Le bruit, lui, reste pareil avec ou sans rideau…

After what I experienced, I can't tell if this company is **incompetent or deliberately scammy** - but I'll never risk finding out again. - June 19: Paid $500 for curtains - They "forgot" my P.O. Box (basic fulfillment failure) - Package returned TWICE while they did nothing - Customer service admitted their "warehouse is incompetent" - Took **two months of fighting** just to get my money back **Scam Warning Signs:** Convenient "errors"** that delay refunds Systemic unresponsiveness** (calls never answered) No accountability** for months-long failures Only acted after persistent demands** While they technically refunded me, the **obstruction and delays** reek of scam tactics. A legitimate business doesn't make customers **beg for basic resolution** for 60 days. Whether through malice or gross negligence, they **operate like a scam**. I'm just relieved to escape with my money. **Don't be their next victim.** ---

Update 4 The two pairs of curtains arrived - BUT further problems- the smaller pair were much too wide for the window despite having given exact measurements and how much space was available. They block light from the window now. We were told we could use any rails but the curtains are so heavy they don’t run smoothly on the (expensive) rails we bought and have had fitted. No instructions for how to insert hooks into the curtains provided but told we had put them in wrong when we sent a photo. Also we were told that they would send matching tie backs in the same fabric - still not arrived! I will update all of you considering buying these curtains with how the company respond to these problems. It would be nice to think they will respond and try to resolve these problems. Update 3. Curtains arrived Tuesday 8th July 2025- order placed and paid for on 4th June 2025. The curtains we were sent are not the colour we ordered - NB the sample didn’t have an identifying number or name but I sent a photo of the colour of the sample. Another apology given and told the new correct colour curtains would be made “as priority.” Unfortunately 17th July - 9 days later still no confirmation that they have been made or when they will arrive. All communication is by messaging - whenever I phone there is no-one to answer the phone. Still hoping the curtains will make a difference but this has been a very long and difficult process. - it is 6 weeks since we placed the order. I will update the review when we receive the curtains. I have asked where the curtains are made but haven’t had a reply. Update 2 - no curtains yet. They were posted a week ago - last Monday. Still hoping they will come. Update 1 to review below - message received letting me know curtains have now been made and were sent out on Monday 30th June and that they should arrive Saturday 5th July. Royal mail tracking today (Friday) showing parcel not received yet. Let’s wait and see if the curtains arrive ? Review. Despite some concerns about communication- lack of anyone to answer the phone - email in part in French and very unusual communication flow - texts not signed with any names - two pairs of curtains were ordered and paid for on 4th June. Confirmation of the order stated that usual delivery is two weeks from order. Some curtain samples arrived (not ordered by us) but no curtains. Tracking information sent but this was for samples not curtains. Contact made Saturday 21st June to ask for update, new tracking code and confirmed delivery date. Advised on Monday 23rd June that curtains hadn’t been made 😢 They were apologetic and offered to expedite and give a partial refund. Contacted Soundescape to ask again when the curtains will arrive to be told they “need to check with the dedicated team” ?????? I am now wondering if this is AI “talk”??? I’m deciding what my next course of action will be but feeling very sceptical and disappointed by my experience. If the curtains arrive and they are amazing I will update my review.

Ich habe Anfang Mai 2025, unter anderem aufgrund der positiven Bwertung auf Trustpilot, bei Sound Escape Schallschutzvorhänge für ca. 400 € bestellt. Die Kommunikation nach der Bestellung war extrem unseriös: Ich erhielt wochenlang keinerlei Sendungsnummer oder Versandbestätigung. Erst nachdem ich mehrfach selbst nachgefragt und letztlich einen PayPal-Fall eröffnet habe, wurde mir in einem Satz mitgeteilt, dass das Paket angeblich bereits geliefert wurde – an einen Nachbarn, ohne dass ich davon informiert wurde. Ich musste die Ware schließlich selbst über DPD aufspüren. Die Vorhänge kamen bei mir erst nach vier Wochen (!) an, obwohl ich dem Händler eine klare Lieferfrist gesetzt hatte und auf der Webseite steht "Maßanfertigung in 5-7 Tagen" - was total irreführend ist. Noch gravierender: Beim Auspacken war ein penetranter chemischer Geruch wahrnehmbar, der die Nutzung im Wohnraum unmöglich macht, ohne meine Gesundheit zu gefährden. Auf meine Rücktrittserklärung reagierte Sound Escape mit standardisierten Ausreden und verweigerte die Rückerstattung – trotz verspäteter und mangelhafter Lieferung. Ich habe immer noch nicht mein Geld zurück und warte vergebens auf Antwort vom Kundenservice, daher kann leider nur strengstens abraten. Edit: die Behauptung der Firma, ich hätte mein Paket am 26.5. erhalten, ist falsch. Ich habe es erst am 30.5. erhalten und musste es davor tagelang suchen, weil es nicht bei mir zugestellt wurde. Dadurch kam das Paket erst vier Wochen nach meiner Bestellung an.

As I write this, it’s May 22. I had placed an order on May 2, for “sound proof 21 DB curtain” there is almost no communication after the purchase, have called, emailed and no one responds but automated text message, and blank emails or responses in French, huh? I don’t believe this company is based in US either which doesn’t matter that much to me, as long as the company is legit and so is the product. But is it? They have posted an 800# on their site, that no one answers at anytime of day, and gets forwarded to an overseas number, which doesn’t make sense. I requested for a link once I received ‘your curtain has been shipped’ and out for delivery email on May 9 via email, the link doesn’t work and have never heard of the logistics company listed handling this package. Someone finally emailed with a link to track the package but I was advised the link will not be active until the day before, well where is my stuff and how long is it going to take. When is the day before? WTF!!! If I don’t receive this by end of Friday the 23rd, by Monday I will be calling my bank to explain this problem and almost certain this will be disputed and cancelled, I am surprised about all these positive reviews in Trustpilot, is this for real? Nahh! Absolutely zero customer service. Hope this will get your attention and I am not done posting, we will soon know if this company is legit or a scam. So after I typed this, I learned exactly what this company is on TrustPilot, a scam! They don’t tell you what material being used, any chemicals, where it is being manufactured, they keep lying and lying about shipping,with excuse after excuse, well let me show you how I deal with this. I am not paying for something I have not received within the time I was told to receive it, even if it makes it let’s say, I am refusing this delivery, period! ———————————————————————— Update: May 30 I am still sticking to my true story as this is being a scam, misleading and false advertisement, pick your choice. And here is why, Sound Escape knows what exactly they are doing but let the others learn from this. - Sound Escape pretended to be like a local US based company giving a wrong impression for shoppers. Think expectations!!! - Sound Escape claim item is out for delivery and later days later admitted it is stuck at customs via a text after I posted this review. Happy to post screen shot of all these conversation if needed, just say the word. - Sound Escape 800# is unmanned at all hours and time Zone with the entire purpose being to forward to overseas number that no one will never answer you if called from US atleast, if they do “the cat will come out of the bag” it’s there to look professional, and that is it! - You will receive 1 response via email and text in different language than what you wrote after sending 3 or 4 messages. I got one in French. I will let the readers decide why that is. - I called my bank the day I posted the first review on May 22 before Sound Escape even decide to give me a‘credit’ because they knew this was inevitable not because you wanted to show honesty, Pfff please, I have been around for a while, come on, - And guess what, today nearly a month after the order, a delivery company called me to deliver something. I told them I don’t have any order from Temu, and I have never ordered at any point from Temu in the past and there will not be any in the future. Once I was told the details and met the delivery guy in person, I knew exactly what this was, well since I don’t deal with companies that lack transparency and scam in my definition because of all the things I just explained again and since I already got my refund from my bank immediately upon calling, accepting the delivery was gladly declined by me. I have asked the delivery person, that I am not accepting this package and to return to sender or whatever the delivery company do with it, I don’t care. Trustpilot should also be showing the negative reviews and not hide them unless someone logs in with an account, that is not cool! Be very cautious when ordering from Sound Escape. Cheers!

Aucune isolation phonique…. Je déconseille, avec ou sans c’est pareil. Pour la livraison, comptez 2 semaines car le produit vient de Hong Kong

I placed an order with Sound Escape weeks ago and received a Royal Mail tracking number on 27 March. However, as of today (1 April), Royal Mail still states they are “expecting the item,” meaning it has not been handed over to them — only a label was created. Despite emailing the company with screenshots and a polite request for clarification, I received a generic reply stating it had been dispatched, and now they no longer respond to follow-up messages. This is misleading and unprofessional. As a paying customer, I expect clear and honest communication — not vague answers and silence when I ask for basic tracking updates. Very disappointing experience so far! Update: Thank you for your reply, but it doesn’t address the key concerns I raised. 1. Shipping Misrepresentation: The item was presented as if coming from the UK, yet it was shipped from China. This was not disclosed at the time of purchase, which is misleading to customers who reasonably expect faster domestic shipping and product origin clarity. Cainiao parcel. 2. Delayed Dispatch: The Royal Mail tracking clearly showed the item was not handed over until days after the label was created. This contradicts your initial claim that it had already been dispatched. Cainiao parcel ( Chinese) 3. Missing Product Details: The curtains arrived with no label or documentation about the material used. This is not just inconvenient — it may also fall short of legal requirements regarding product safety and transparency. I raised these concerns privately and was ignored, which is why I turned to Trustpilot. I stand by my review and hope you take this as constructive feedback to improve communication and transparency with future customers.

I ordered a curtain last month. Not heard anything from them at all. Automated order confirmation but nothing else in nearly 3 weeks. I emailed for an update a week ago - no answer. No answer calling phone number. No answer on text. Will give it a day or so then contact card fraud department. Without communication, there are no other options. Real shame. The other reviews here seemed very positive.