SoulyshineReviews of soulyshine.com

Response from SoulyshineSep 9, 2026

Hi Gemma, Thank you so much for your lovely 5-star review! We’re so happy to hear that you love your piece and noticed the delicate details and packaging. At Soulyshine, it means a lot to us to create meaningful pet jewelry that feels unique, personal, and beautifully made. Thank you again for recommending us!

Response from SoulyshineSep 7, 2026

Hi Jessica, We’re very sorry to hear that you haven’t received your order yet. Our system did send automatic status update emails, but it’s possible they may have gone to your spam folder or were accidentally missed/deleted. Our support team has proactively sent you a new email with the latest order status and next steps. Please check your inbox and spam/junk folder so we can continue assisting you directly. Thank you for your patience, and we’re here to help until this is fully resolved.

Response from SoulyshineSep 7, 2026

Hi Ms Sherry Moore, We’re truly sorry for the lack of visible communication and for the concern this has caused. Automatic status update emails were sent, but they may have accidentally landed in spam/junk or been missed. Our support team has now sent you a fresh update by email with the latest status of your order. Please kindly check your inbox and spam folder so we can support you further and make sure everything is taken care of. Thank you for your understanding and patience.

Response from SoulyshineSep 7, 2026

Hi Debbie, Thank you so much for your kind review. We’re deeply sorry for your loss, and we’re honored that the necklace could help you remember Remi in such a meaningful way. It means a lot to know that you and your daughter loved it. Thank you again for trusting us with something so personal.

Response from SoulyshineSep 7, 2026

Hi Heidi, Thank you so much for your lovely feedback. We’re so happy to hear that you love the necklace and that the quality, shipping, and craftsmanship met your expectations. We also appreciate your note about the chain length. Our store currently offers two chain size options: 16-18" and 18-20". If you decide to order again in the future, you may want to consider the longer chain option for a more comfortable fit. Thank you again for your support!

Response from SoulyshineSep 4, 2026

Hi there 🤍 Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience and found the ordering process easy. Most importantly, we’re so happy you love your necklace! ✨ Thank you for choosing Soulyshine and for your support. We truly appreciate it! 💛

Response from SoulyshineSep 3, 2026

Hi Lisa 🤍 Thank you so much for sharing such a beautiful review with us! It truly means the world to know that your necklace looks just like your beloved Eddie. 🐾❤️ We know how precious those memories with our pets are, and we’re so honored that you trusted Soulyshine to capture such a special part of your heart in a piece of jewelry. Knowing that you can carry Eddie’s sweet image with you wherever you go makes us incredibly happy. Thank you for choosing Soulyshine and allowing us to be part of such a meaningful memory. We hope your necklace continues to bring you comfort, love, and beautiful memories of Eddie every time you wear it. 🤍🐾✨

Response from SoulyshineSep 3, 2026

Hi Pınar, we’re truly, deeply sorry for the delay and for the frustrating experience this has caused. This is certainly not the experience we want for our customers. There was an unexpected issue that caused the shipment to take longer than usual, but please know that our team is doing everything we can to get your order to you as quickly as possible. Your order is currently in transit. Please check your email for the latest updates, and our team will continue to monitor it closely. We sincerely appreciate your patience and understanding. 🙏🏻