SoulyshineReviews of soulyshine.com

Response from SoulyshineSep 10, 2026

Hi FlyingJedi, We’re truly sorry to hear that you feel disappointed with the quality of your order. This is not the experience we want any Soulyshine customer to have, especially with a personalized pet jewelry piece. Our support team has reached out to you by email to better understand the issue and help find a suitable solution. Could you please check your inbox and send us a few photos of the item and packaging? This will help us review the problem carefully and assist you as quickly as possible. Thank you for bringing this to our attention.

Response from SoulyshineSep 7, 2026

Hi Jessica, We’re very sorry to hear that you haven’t received your order yet. Our system did send automatic status update emails, but it’s possible they may have gone to your spam folder or were accidentally missed/deleted. Our support team has proactively sent you a new email with the latest order status and next steps. Please check your inbox and spam/junk folder so we can continue assisting you directly. Thank you for your patience, and we’re here to help until this is fully resolved.

Response from SoulyshineMay 13, 2026

Hi Dan, We’re truly sorry to hear that your chain arrived damaged. We completely understand how disappointing this must have been. At the moment, we haven’t received a direct support request regarding this issue yet, so our team was not previously aware and therefore hadn’t had the opportunity to assist you. However, our support team has now proactively reached out via email to help resolve this as quickly as possible. Please kindly check your inbox (and spam/junk folder if needed) so we can work on a suitable solution for you right away. We truly appreciate the opportunity to make this right. Best regards,

Response from SoulyshineDec 30, 2025

Hi Paul, We’re truly sorry for the frustration this caused and appreciate you taking the time to share your honest feedback. We understand how important delivery timelines are, especially when expectations aren’t met. Your comments have been noted, and we’re actively working with our shipping partners to improve tracking clarity and delivery communication. We regret that this experience affected how you felt when your order arrived, and we sincerely thank you for giving us a chance to improve. Best regards,