SOUL LADY Reviews | Read Customer Reviews of soulladywigs.com

SOUL LADYReviews of soulladywigs.com

4.0565 reviews
Accessories
Oakwood, Georgia

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SOUL LADY

About SOUL LADY

SOUL LADY is a trusted brand in providing premium quality human hair wigs. Our brand is dedicated to empowering women to feel confident and beautiful by offering a top-notch selection of human hair wigs that cater to our customers' unique needs.SOUL LADY provide short bob wigs, classic bob style and trendy chic bob styles, 13x4 lace front wig, 13x4.75 lace front wig, 13x6 lace front wig, full frontal wigs, 360 lace wigs, 4x4 lace wigs, 5x5 lace wigs, 4x6 lace wigs, and we provide wig-custom service, you can easily custom your ideal wigs. SOUL LADY also have 10A grade virgin hair weave, hair extensions, we will upload them to our site soon.We've built our own warehouse in GA, that means we will have the ability to provide a faster free shipment soon. High quality service will always be the first and most important thing that SOUL LADY provides to customers.Shop with confidence at SOUL LADY and find your perfect look today.

SOUL LADY (soulladywigs.com) has 565 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: soulladywigs.com
Website: soulladywigs.com
Category: Accessories
Location: Oakwood, Georgia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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SOUL LADY reviews

565 approved reviews, newest moderated first

Cathy A.
Oct 11, 2024
So disappointed!
The wig I received in the mail today looks nothing like the lovely picture on the website. The hair is all fly-away and split-ended, and the curls are haphazardly done. The shades of gray coloring is good which is why you get the second star (the first star is just for having received it in a timely fashion and that it's the right style). I had to repeatedly tint the front lace to darken it even just a little. I'm going to try washing and blow-drying it, then use a hot comb to tame all those fly-away ends and then curl it to see if I can get it close to the style on your website.
Response from SOUL LADYOct 12, 2024
Hi Cathy, Thank you for your feedback, and I’m truly sorry to hear that the wig you received did not meet your expectations. I appreciate your recognition of the timely delivery and the correct style, as well as the gray coloring. Regarding the fly-away hair and split ends, this is not the quality we aim for, and I apologize for any inconvenience it has caused. It sounds like you're already taking some steps to style the wig, but if it still doesn't meet your expectations after that, please feel free to reach out to our customer service team at [email protected] . We’re also constantly working on improving our products, and your feedback helps us to do so. Thank you again for giving us the opportunity to improve. Best regards, Soul Lady Wigs
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scarlett D.
Oct 10, 2024
I purchased what I thought was my dream…
I purchased what I thought was my dream wig I spent more money on it than I ever have any article of clothing or hair what I received was shoddy it was very thin if that was a 180% thickness II just can't imaginei have never been so disappointed in anything in my life I look forward to buying this wig and it was awful it was thin it was flat there was no curls supposed to be loose curls no curls Just awful and what they offered when I complained was ridiculous it was going to cost me money to return it and then
Response from SOUL LADYOct 10, 2024
Hi Scarlett, I'm really sorry to hear that you had such a disappointing experience with your purchase. I understand how frustrating it must be, especially when you were excited about receiving your dream wig. We are currently working to improve our return and refund policy to make it more convenient for customers. If you’d like, please reach out to our customer service team again, and we’ll do our best to address the issue and find a satisfactory solution for you. Your feedback is important to us, and we're committed to making things right. Best regards, Soul Lady Wigs
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T B.
Oct 9, 2024
Great product and service
Great product and service
Response from SOUL LADYOct 10, 2024
Hi T Bee, Thank you so much for your kind words! We're glad to hear that you are happy with our product and service. Your satisfaction means a lot to us, and we look forward to serving you again in the future! Best regards, Soul Lady Wigs
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Dorothy S.
Oct 9, 2024
Nice wig but doesn’t look like picture.
Nice wig but doesn’t look like picture.
Response from SOUL LADYOct 10, 2024
Hi Dorothy, Thank you for your feedback ! We’re sorry to hear that the wig didn’t look exactly as expected. We aim for our product images to accurately represent the wigs, and we'd love to help you find a style that better suits your needs. If you'd like, please reach out to our customer service team at [email protected], and we’ll be happy to assist you further! Best regards, Soul Lady Wigs
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mary P.
Oct 4, 2024
i ordered a dark salt n pepper hair…
i ordered a dark salt n pepper hair topper and it was too dark i am going to order another lighter one next time as soon as i can afford it. the topper is beautiful just too dark it looked lighter online. even zooming in on the hair it looked lighter but when i got it you can barely see the gray, but as I said the hair was on point just beautiful.
Response from SOUL LADYOct 4, 2024
Hi Mary, Thank you for your feedback! We're glad to hear that you found the quality of the hair topper beautiful, though we're sorry the color was darker than expected. Online images can sometimes vary due to lighting, but we appreciate your understanding. When you're ready to order a lighter one, feel free to reach out, and we'll be happy to assist in selecting the perfect shade for you. Best regards, Soul Lady Wigs
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GMoore
Oct 3, 2024
I’m giving a rating of 2 stars
I’m giving a rating of 2 stars, because my order arrived sooner than expected and your customer service has responded when I reached out in distress about the item I received. Other than that nothing else has been what I expected. First off. I ordered the wig BAs on the picture on your site. I expected the wig to come “styled” as the picture showed. I understand packaging would have flattened the hair, but once removed and shaken out I expected it to be much like the picture. It is not. I questioned the more “salt” than “pepper” coloring. I should have immediately returned the item but felt your response was confident that once I styled the hair it would work out for me. It has not. There is way too much length to the top of this wig to get it styled as in the picture. I am so frustrated, but I don’t have time to look into this now. I have a planned trip I will soon leave on.
Response from SOUL LADYOct 4, 2024
Hi GMoore, Thank you for your honest feedback. We’re truly sorry to hear that the wig didn’t meet your expectations. We understand how frustrating it can be when the style or color doesn't match what you envisioned from the photos. It sounds like the length and styling have posed some challenges, and we’d like to help make things right. Best regards, Soul Lady Wigs If you’re still interested, we can offer you assistance with styling tips or, if you prefer, we can discuss an exchange or alternative options when you return from your trip. Please don’t hesitate to reach out when you have time. Safe travels!
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Renee S.
Oct 3, 2024
The wig look so natural on me
The wig look so natural on me. I received a lot of compliments. Thank you!
Response from SOUL LADYOct 4, 2024
Hi Renee, We're glad to hear that you love your wig and received so many compliments! Thank you for choosing us, and we're always here if you need anything else. Enjoy your new look! Best regards, Soul Lady Wigs
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Jackie W.
Oct 3, 2024
Look
Did look like on the website
Response from SOUL LADYOct 4, 2024
Hi Jackie, Thank you for your feedback! We strive to ensure the best match between our product photos and what you receive. If you have any concerns, feel free to reach out to our customer service, and we'll be happy to assist you further. Best regards, Soul Lady Wigs
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