souk + SEPIAReviews of soukandsepia.com

Response from souk + SEPIASep 20, 2021

It's a pleasure to receive honest feedback from you, Kimberly. We appreciate it for we know that it is given with good intentions. We'd like to take this moment to clarify that the best email to get in touch with for customer assistance would be [email protected]. Having just one representative correspond to a customer's concern all throughout seems inefficient. It's more ideal for is to have different personnel working different shifts to make sure that we can cover our customer's needs seven days a week. We understand that transparency is also important which is why we made our processing and shipping times available in our website's FAQs pag (https://soukandsepia.com/a/faqs) Anyhow, we greatly appreciate your giving us another chance to make things better for you. We shall keep working hard to keep you all happy with our services. Please don't hesitate to reach us back should you have more things in mind. We're all ears to your suggestions and we take them all seriously. We hope you're having a pleasant evening. With gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 16, 2021

Hi Laura, We understand how terrible this incident has made you feel. Even we would share the same sentiments should we be presented the same fate. We entitle our customers a hassle-free return with our new returns process. Simply visit this website https://soukandsepia.happyreturns.com/ to start returning your unwanted items. We hold our suppliers accountable for any quality or manufacturing defects for the products. What we do is blacklist these suppliers in our roster so that we can avoid such incidents from happening again in the future. For further assistance, please don't hesitate to write us at [email protected]. Our Gratitude team is more than willing to take care of your concerns and help you get a favorable outcome. We will be looking forward to hearing from you again as we really do want to fix the problem for you. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 19, 2021

Thank you so much for blessing us with a review that's refreshing to the eyes and music to our ears. You're the best, Bailey! We keep our artisans' work to a high standard to meet our customers' expectations and offer them the quality they deserve. We'll be looking forward to seeing you again in your next purchase. You mean a lot to us! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 16, 2021

Greetings, Denise! Without further ado, we'd like to express our sincerest apologies for the trouble we have caused. In some cases the courier may be struggling with scanning a package even though it's actually moving. We've had recorded cases of this departure scanning a parcel. If you've already received a notification for a package shipped, but it hasn't actually reached your doorstep, please allow 2-3 business days or check with your local post office for further clarifications. Upon checking the status of your order, we see that it's estimated delivery would be on the 18th of September. Further investigation shows that your order was placed on the 29th of August which means we are still well within the shipping timeframe of 5 to 25 business days. For further assistance, our Gratitude team is ready to cater to your needs 7 days a week. Simply send us an email at [email protected] and customer service professional shall lend you a hand. We hope this helps clarify. Please don't hesitate to write us should you have further questions or concerns. Wishing you a pleasant rest of the week! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 16, 2021

Hello Olu, Thank you for voicing out your opinions about your experience with us. Surely, we did not intend to give you an experience worth one star, as we are always dedicated to keep you satisfied. We'd just like to verify that our order processing time for shipments within the US is 5 to 25 business days. This means we are still within the order processing time as your order was placed on the 8th of September. Our partner courier has already picked up your order as of the 16th of September. We hope this information has been helpful to you. If there's anything else you'd like to address, please don't hesitate to send our hardworking Gratitude Team at [email protected] We'd be more than happy to cater to your needs. Wishing you a lovely rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 15, 2021

Hi Jo B, Thank you for your fantastic feedback about our fashionable items! You've done us such a huge favor with this review. I hope you do enjoy your orders once they arrive. And if it does, please feel free to tag us on Instagram @soukandsepia to be part of our Customer Gallery! Should you require any form of assistance, please don't hesitate to write us an email [email protected], and we would be more than happy to help! May your days be filled with blessings and joy. Wishing you a pleasant rest of the evening! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 15, 2021

Hi Tina, We simply love to be on the receiving end of praise such as your feedback! This just boosts our confidence in what we do and it can only have a positive effect in the quality of work we provide our customers. With this, we would like to thank you big time for the moral support you have given us. We understand Yhen is amazing and we know she's a huge asset to the company. We shall continue to take care of you as Yhen did when you first ordered from us. Thank you for spreading the good word about us. May you enjoy good fortune in the days that lie ahead! Wishing you a pleasant rest of the day! With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia

Response from souk + SEPIASep 14, 2021

Hi J Lane, Thank you for voicing out your opinions. We would like to express our deepest regrets for what could have been a great first-time experience for you, because we really believe that this is what our customers deserve especially during these times, where everything hasn't been so easy for us all. It`s true that you will find some of our products on other online stores and this is because as a fashion marketplace operating online, curating products involves working directly with merchants, artisans and suppliers who also happen to work with other businesses (i.e AliExpress, Shein, etc). This could be the reason why you have seen ads selling similar stuff from what we offer in the store. But this doesn't mean our prices aren't reasonable. We have no control over our partners` relationship with other businesses as we do not plan to lock them in an exclusive relationship with us so that they`re free to hustle. What we can definitely guarantee you though is that we hold them all accountable for any poor quality items they send to our customers by black listing them from our suppliers/merchant roster. And, yes, it`s also true that the prices of our products may be higher than those in other stores on the internet, but we can absolutely guarantee that our products offer advantages that you will not find in a cheaper alternative. We'd love to offer you more than just the refund. We're in high hopes of getting a response for our request to obtain the order number associated with this particular purchase. Once this has been done, we'll get in touch with you via email and further discuss what we can offer for the trouble. Wishing to hear back from you again soon. With Gratitude, —The souk + SEPIA Customer Gratitude Team E: [email protected] W: www.soukandsepia.com IG: @soukandsepia