SOS Auto ProtectReviews of sosautoprotect.com

Amazing customer service. The plans were laid out for me and easy to understand.

Hi,Benjamin Voss is an excellent Professional sales and marketing consultant.I wasn’t going to take the policy until he went over exactly what the Policy covers.Your cost is good ,especially for me ,retired for 14yrars. He does a great job with customers.Thank You you’

SOS Aito Protect is TERRIBLE, when I purchased the policy, the salesman went over in great length and detail with me what was covered and wasn’t covered, as I sat there and looked around my nearly hundred thousand dollar truck and the multitude of electronic options, I listed off the systems item by item, one thing we talked about was the power windows, power seat, motors, power, door, locks, power, mirrors, lane departure assist, cruise control, etc. His answer was a resounding “YES” we cover everything that the factory bumper to bumper warranty covers, except for a longer period of time and more miles. Eventually, I had a part within the Sideview mirror fail. I called SOS auto protect to ask them if the side view mirror motor was covered as this was the first item to need replacing, they said yes, and then I could take it to any shop. When I got to the shop, they noted that there was an adaptive steer. When I got to the shop, they noted that there was an adaptive steering fault, the keep it between the lines. This was also one of the systems that I had stated was covered by the salesman when deciding about purchasing the policy. So, spoiler alert don’t trust the salesman. SOS auto protect denied coverage on both of them. They offered me a $350 consolation prize on the $4000 repair bill. This seemed a bit like a consolation prize for screwing me over after I paid $3500.00 for the warranty. They then offered to refund my purchase price for the warranty at a prorated ammount of course, for the service that they had provided over the year and a quarter since I had purchased it while I had no claims. Once I did have my first claim after a year and a quarter. They denied the claim. I expressed to them they hadn’t provided me any service over that last year and that the only service they provided me thus far has been frustration. They said that they did not necessarily feel that was true and that they had provided warranty coverage before I had any problems. That’s kind of like saying will give you medical insurance until you have a medical problem at which point we’re not going to offer medical insurance any longer. This company is a scam. Save your money for the repair. Don’t waste it on this scham of a warranty. The first person I spoke to informed me that the side view mirror was covered but the claim was denied, whe was unsure why and transferred me to Ben. The claims manager, Ben Cooper, had the opportunity to do better and make it right, but chose not to. When I asked if his company had ever been involved in a class action lawsuit, he said no, I find it hard to believe, but maybe we can put together some data and see if there are any trends that would lend themselves to it. Avoid SOS auto protect, run like Hell!

James made the overall experience......very knowledgeable of the policies and pricing.

Deceitful marketing. "Ultimate" policy supposedly covering all mechanical components does not do so. Stay away

Representative was patient and knowledgeable.

Benjamin was very polite, helpful, and not pushy. SOS Auto Protect offers outstanding protection at a much lower cost compared to other companies that cover CA.

Great experience