SOS Auto ProtectReviews of sosautoprotect.com

WE ARE AN INDEPENDENT REPAIR SHOP THAT DEALS WITH HUNDREDS OF SERVICE CONTRACT COMPANIES. SAME CUSTOMER CAME IN TWO SEPARATE INSTANCES WITH DIFFERENT ISSUES. FIRST TIME DEALING WITH THIS COMPANY WAS AN ABSOLUTE NIGHTMARE AND CUSTOMER'S VEHICLE WAS AT OUR SHOP FOR 3 WEEKS TO HAVE A FINAL VERDICT THAT REPAIRS WERE NOT GOING TO BE COVERED. THEY INITIALLY SENT OUT AN INSPECTOR AFTER A WEEK OF THE CUSTOMER'S VEHICLE SITTING ON OUR LOT WHICH WAS INCONCLUSIVE. SECOND THEY WANTED US TO TAKE PICTURES AND VIDEOS AND SUBMIT THEM, ALSO INCONCLUSIVE. THIRD WAS A VIRTUAL VIDEO INSPECTION OF THE VEHICLE WITH A REMOTE INSPECTOR. THAT INSTANCE CAME BACK ON WEEK 3 OF THE VEHICLE BEING HERE AS DENIED, WHICH WAS ALSO NEVER COMMUNICATED TO US AS THE SERVICE PROVIDER VIA PHONE CALL NOR EMAIL AND WAS IN FACT COMMUNICATED TO US FROM THE VEHICLE OWNER WHO WAS SO UPSET WITH SOS AUTO PROTECT FOR THEIR OBVIOUS LACK OF URGENCY TO RETURN THE VEHICLE TO THE CUSTOMER THAT SHE TOOK IT UPON HERSELF TO CALL FRUSTRATED AND RECEIVE ANSWERS. AT NO TIME DURING THIS WHOLE ORDEAL DID SOS REACH OUT TO US TO LET US KNOW WHAT WAS HAPPENING WITH THE APPROVAL AND REQUIRED MULTIPLE PHONE CALLS ON OUR END TO ATTEMPT TO GET ANSWERS WHICH NEVER HAPPENED. SECOND INTERACTION WITH SOS AUTO PROTECT DID RESULT IN APPROVAL, HOWEVER AGAIN THE VEHICLE SAT HERE FOR A WEEK ATTEMPTING TO REACH OUT TO SOS FROM OUR END WITH NO ANSWERS UNTIL THE CUSTOMER ONCE AGAIN CALLED SOS FRUSTRATED AND DEMANDED ANSWERS. SOS DID FINALLY REACH OUT TO US AND LEFT A VOICEMAIL AS IT WAS 7PM WHEN THEY FINALLY CALLED AND AUTHORIZED A PORTION OF THE BILL. SIDE NOTE, ALL TELEPHONE CALLS WITH SOS WERE WITH ASSOCIATES ON THEIR END THAT DID NOT SPEAK FLUENT ENGLISH AND WERE INCREDIBLY DIFFICULT TO UNDERSTAND AND INTERPRET. COMMUNICATION BETWEEN SOS AND REPAIR SHOPS IS POOR AT BEST AND LACKS THE INITIATIVE TO GET OUR MUTUAL CUSTOMER'S VEHICLES REPAIRED IN A TIMELY MANNER. THE FACT THAT A CUSTOMER HAS TO WAIT FOR RESPONSE FOR A WEEK OR LONGER WITH NO TRANSPORTATION IS ABSOLUTELY UNACCEPTABLE.

Trust Me. Never in 20 years I had this experience with any kind of warranties i had. Never go with this Company. They were back of me for 3 days to get the warranty. I got it.Close to two years later i had my first claim. First time i didn't even try to dispute, let it go, but today the second claim they tried to do the same thing again. They will find ways not to cover the claim. They put me on hold for 30 minutes and then going over the claim. I asked if they called the shop and discuss this over. They didnt and I have been waiting and the shop to hear back from them. They said they called the shop but they never did. I had to call them to know the status. I wish I could give zero stars.

Contacted regarding cancellation/refund of vehicle service contract. When I questioned the policy's unilateral modification clauses, pointed out negative reviews, and pushed back on aggressive sales tactics, the representative became hostile, used condescending language, and repeatedly raised his voice to me. I canceled immediately. I cannot rate the policy, but be prepared to be belittled if you chose not to move forward with the policy.

Not good right can't seem to get someone to call me back.

SOS Aito Protect is TERRIBLE, when I purchased the policy, the salesman went over in great length and detail with me what was covered and wasn’t covered, as I sat there and looked around my nearly hundred thousand dollar truck and the multitude of electronic options, I listed off the systems item by item, one thing we talked about was the power windows, power seat, motors, power, door, locks, power, mirrors, lane departure assist, cruise control, etc. His answer was a resounding “YES” we cover everything that the factory bumper to bumper warranty covers, except for a longer period of time and more miles. Eventually, I had a part within the Sideview mirror fail. I called SOS auto protect to ask them if the side view mirror motor was covered as this was the first item to need replacing, they said yes, and then I could take it to any shop. When I got to the shop, they noted that there was an adaptive steer. When I got to the shop, they noted that there was an adaptive steering fault, the keep it between the lines. This was also one of the systems that I had stated was covered by the salesman when deciding about purchasing the policy. So, spoiler alert don’t trust the salesman. SOS auto protect denied coverage on both of them. They offered me a $350 consolation prize on the $4000 repair bill. This seemed a bit like a consolation prize for screwing me over after I paid $3500.00 for the warranty. They then offered to refund my purchase price for the warranty at a prorated ammount of course, for the service that they had provided over the year and a quarter since I had purchased it while I had no claims. Once I did have my first claim after a year and a quarter. They denied the claim. I expressed to them they hadn’t provided me any service over that last year and that the only service they provided me thus far has been frustration. They said that they did not necessarily feel that was true and that they had provided warranty coverage before I had any problems. That’s kind of like saying will give you medical insurance until you have a medical problem at which point we’re not going to offer medical insurance any longer. This company is a scam. Save your money for the repair. Don’t waste it on this scham of a warranty. The first person I spoke to informed me that the side view mirror was covered but the claim was denied, whe was unsure why and transferred me to Ben. The claims manager, Ben Cooper, had the opportunity to do better and make it right, but chose not to. When I asked if his company had ever been involved in a class action lawsuit, he said no, I find it hard to believe, but maybe we can put together some data and see if there are any trends that would lend themselves to it. Avoid SOS auto protect, run like Hell!

Deceitful marketing. "Ultimate" policy supposedly covering all mechanical components does not do so. Stay away

This is a SCAM. I purchased a policy on 6/9/26 only to cancel it later that same day. I paid them $300 to start the policy and when I received my cancellation notice, it said I would received my refund in 10-15 days. That time has passed and they have not refunded my money and now they won't answer my calls. STAY AWAY! THEY ARE SCAMMERS! I would rate a negative star if I could.

Never answer emails or phone calls. Reporting SOS Auto Protect as fraud to Visa for not refunding my $2000 premium for the warranty policy I cancelled within 2 days of purchase.