Taylor G.
Strong Sales... POOR Followthrough.
So far this company has been nothing but a frustration. Alex is a wonderful sales person, but I will warn you that there is NO assistance after you purchase your policy. Car has been in the shop for almost two weeks for straight forward repairs. Ben kept telling me for days that 'an inspector is scheduled to go out tomorrow'. Finally their work around was a 'virtual inspection'. The dealership told me that the inspector informed them that the report would be submitted same day, and I have yet to hear from a claims representative. The policy says they are available 24 hrs a day. This is NOT TRUE. Their answering service will take a message 24 hrs a day! This company has shown no follow through or integrity as of yet. I was ready to buy a second policy with them for a new vehicle and I am so glad I held off! I'd be happy to update my review if they would just do what they said they would do! UPDATE… no mistakes have been made. And your response is a complete lie.
Response from SOS Auto ProtectFeb 23, 2026
We take all feedback seriously. After reviewing our records, we’re unable to locate any repair facility, claim, or documented contact attempts that match the situation described. It’s possible there may be some confusion, as there are several companies with similar names in the industry. We would genuinely appreciate the opportunity to look into this further and clarify. SOS Auto Protect has hundreds of claims representatives available during business hours, and we do not see any indication that this interaction occurred as stated. If this review was posted in error, we welcome the opportunity to review it directly with verified details. Sincerely, The SOS Auto Protect Team

