SophosReviews of sophos.com

Top excellent logiciel simple et facile d'utilisation !

So far 2.5 hours to get my firewall registered in Sophos Central. I have been transferred from support to customer care and now am on hold for support again. Both reps said my firewall was registered more than once, yet when I go into firewall management the firewall is not there. No way on God's green earth that it should take this long to do something so simple.

Garbage. Worked at first, but since early 2023 has increasingly slowed down my mac (which is kept up to date) and all its applications. Causes spinning beach balls. Crashes applications. It has been uninstalled and reinstalled. It was set it up as instructed. It was updated. All to no avail. On the last reinstall, it blocked all web access, so I couldn't even make changes to the web-based preference board. I had to uninstall it to get back online. Avoid this at all costs.

Sophos' support is TERRIBLE, outside of the obvious and ordinary issues. We had an HA issue with our Sophos XG Firewalls that started in May of 2023; after a month of being bounced around support centers around the globe due to time difference, we were finally escalated to development which diagnosed the issue as a software bug. It took development until August to devise a solution, leaving us without a working HA until August 2023. We attempted to implement the bug fix as instructed in August but discovered a hardware failure of the standby FW. A replacement was sent, and another attempt to install it was made in November. When we attempted to install the patch this time, the support rep found the replacement device was once again faulty and required to be replaced. Unfortunately for us, this time, we did not have licensed replacement services, and we had to wait three weeks to process an order for this service. On the day we received the replacement, the primary license holder appliance that was still functioning also crashed. This left us with a FULL OUTAGE! We recovered from a backup to the replacement we had just received but ran into a licensing issue, which took Sophos support 3 weeks to understand and resolve. Apparently, transferring a license is very complex and requires 3 levels of support. At this point, Sophos support didn't see a need for the patch on our device because we performed a full restore. As it stands, in February 2024, we were about to test the HA failover, but in the prechecks, we discovered that the firewall had disconnected from Sophos Central and would not reconnect. The status of the HA is listed as healthy, but the registration link to Sophos central on the device lists a status of "Auxiliary device status: Couldn't get the registration details. The device is offline." Online forums are stating it might be another hardware failure, but support is once again researching. Overall, it's been a nightmare! We are 9 months into an issue with multiple hardware failures. Support takes 24 hours to respond, no matter how severe the problem is. Support is mainly in India or other regions, never in the US. They call you back for critical issues but are unable to resolve them; they just transfer you to another team or tell you that they will get back to you in 24-48 hours. If you don't experience an issue, the product works well and is "easy" to navigate and set up. Overall, avoid Sophos due to the lack of enterprise-grade technical support.

I am very satisfied with my Sophos security programs. I use Sophos Home Premium on my computer and Intercept X on my cellphone. Both needed however som configuration to optimal my wishes and set up my own decisions. But I think that Sophos is the best security system I ever tried. And I have been working with computers since 1989.

Ich habe die bisher genutzte Antivirusapp von meinem Smartphone gelöscht und durch Sophos Intercept X ersetzt. Intercept X tut das, was es soll. Es hält Malware von meinem Smartphone fern und arbeitet unauffällig im Hintergrund. Die App schnitt auf einer IT-Testseite im Internet als beste Antiviruslösung für Android-Smartphones ab und ist kostenlos. Man kann, wenn man den Verdacht hat, dass das Smartphone von Malware befallen wurde, einen manuellen Scan durchlaufen lassen. Aber in der Regel ist das nicht notwendig. Ich kann die App jedem Androidnutzer empfehlen.

Absolute nightmare, nothing ever works properly or first time, new support portal you have to register for and then wait ages to be approved before you can log a ticket. Support has really gone down the pan. Wish we had never renewed hardware with them. In 3 years will move to another vendor.

Somebody from Sophos has been cold calling me virtually every day for the past month despite me never having been a customer. I have repeatedly asked to have my data erased under GDPR laws but to no avail. The calls come from different mobile and landline numbers as well as withheld numbers so are difficult to ignore when you are expecting other important calls. Pretty ironic for a company publishing blogs about stopping cold callers and scammers.