Soothe® In Home & Office massageReviews of soothe.com

My mother got me a couples massage for 60 minutes. She paid $200, which I assume was a promotional rate. When we went to book it, the price for a couples massage was $278 + HST. Why would they have a gift certificate that doesn't cover the cost of the gift? I presume something to do with Canada/US exchange so my Mother didn't know she wasn't paying for the whole thing. I decided to have a 90 min massage. The receipt they sent me was only for the additional $5 I was charged, not the full cost of the massage. How can that be provided to the insurer for massage therapists? When I asked them to re-issue for the full amount that was actually paid, they said they couldn't. Which is ridiculous; of course they can. Follow up: Soothe's concierge subsequently in essence accused me of attempting to defraud my insurer because someone else paid for the massage, I forwarded these emails to Christopher and no response. So anyone thinking of getting a gift certificate/credit for someone else - don't. Or anyone who expects actual customer assistance, be prepared to be attacked versus helped. Just FYI for anyone reading, this is the first public review I've ever posted about anything; that's how bad this has been. The company should be ashamed.

I've just enjoyed a 90 minute massage in London with Andrea. From the booking to the conclusion of the massage this was a great experience. I received a cautionary phone call after submitting my online request to confirm my address details which only meant that every effort was made to ensure my appointment was kept. Equally impressive was the short notice appointment at 9pm. I live on the limits of Greater London so the efficiency of arranging a masseuse within 1 hour and honouring my appointment is admirable. The massage itself was fantastic. Andrea arrived and was exceptionally professional from the outset. The portable table was unobtrusive and Andrea had everything that was required in a small hold-all so everything was good to go very efficiently in a matter of minutes. The Swedish massage was extremely soothing and given in a methodical and unrushed manner. Andrea was an expert communicator, introducing the various stages of the massage and concerned about my comfort and the quality of the treatment throughout. I'm pleased to say that I didn't have any complaints about Andrea's expertise. As with all good things the massage unfortunately had to come to an end and the close down was as efficient as the opening. In conclusion, the service provided by Soothe was superb. The fact that my appointment commenced within 1 hour of booking is testament to their commitment to good service. Equally, it was my good fortune to meet Andrea. She is a consummate professional with a delightful and relaxed manner that will put all future clients at ease. I will definitely be using Soothe to book my future massages and recommend their service to anybody looking for a great service.

First time using Soothe service and most likely my last. The lady called explaining that she had eye surgery so she cannot drive her vehicle. Called customer service who explained that one will show up and can do back to back. Sorry we paid for couples massage not back to back. Booked a hotel room for this purpose all to be a waist of time on my birthday weekend. Very inconsiderate!

Absolutely no urgency or customer support. They really didn't seem to care if they are unable to provide a therapist.

The therapist never showed. Still waiting for a refund 2 months later.

We had to reschedule for a couples massage & we had two of the finest ladies ever. Yanice & Kathie were the best. They came to the Westgate Lakes Resort very promt, they were set up & ready to start right at our scheduled time. The massages were one of the best ever & we get them frequently. I would recommend these ladies for everyone!! Thank you all a lot!!

I scheduled a couples massage early in the day for later that evening. Our appointment was scheduled at 7, but no one showed up. I received and email stating that they were lost and I needed to call soothe. I called, the first guy couldn't find me in the system at all, then talked to a girl named Tiffany. She mentioned that they had gone to my address and were told that they did not set and appointment, so they left. My neighborhood clearly displays all addresses!!!! They clearly went to the wrong house and then left. Soothe wasn't very appologetic and basically pointed blame at me. They tried to reschedule me for that night but they were unsuccessful. I later received a phone call that they couldnt schedule anyone and I would have to reschedule for another day. They didn't even appologize!!!!! I would NOT recommend this company nor will I book again.

Best way to go! Kim Bacardi