Sonic Drive-InReviews of sonicdrivein.com

I went to Sonic in Chelsea, AL specifically for a milkshake but I was told that their machine was down. half the menu is icecream, how is the machine not being properly maintained. So I order a chicken sandwich meal after waiting in the drive thru line for a rather long time while watching an employee play on her phone. When I got my drink they gave me the smallest straw possible and the employee was laughing about how they won't have any until tomorrow. The chicken was gross with ketchup and mayo all over the place and the fries cold. I am a very unhappy customer and very dissatisfied.

I went to the Sonic drive through in Hebron, KY yesterday, 06/29/21, a little after 6:00 p.m. The service was terrible. First off, they were not busy, there was only one car ahead of me at the speaker and one car already waiting beyond the window, and it took all of 15 minutes to get one medium chocolate shake and one large Butterfinger Blast (I was left at the ordering speaker for 5 minutes in itself). I am not exaggerating. The service was not the friendliest either. When I finally was served, they did not put the lid on the shake very well and some of it spilled on the inside of my car when I took it. The clerk had to have seen this and I mentioned it, but I got no apology or offer of a replacement. As for the Blast, the Butterfinger candy was not blended into the ice cream in the cup at all. There was only a sparse covering of Butterfinger on the top. It also had a large void of ice cream in the middle of the cup. And I paid $11.49 for these two treats! Never again!

My complaint stems from my experience at your store, located in Shalimar, Florida 32579. I live in the Fort Walton Beach area, and frequent this store all the time. Tonight, Thursday June 17,2021, there was an Assistant General Manager, named Karen, at your store, who was acting like a bully. My complaint began with my order at the drive thru. I gave her my order, and when she did not understand what I was saying, began to speak sarcastically to me. I thought, ok, maybe she’s having a bad night, so I let it go, and gave her my daughter’s order. When I got to the window, the same woman was heard cursing at one of the employees right in front of my daughter and myself. I could not believe my ears, and as I watched the other 2 employees within my sight, they looked frightened as well. When she finally finished yelling at them, she opened the window to take one of the debit cards I had given her, because we had two separate orders. She snatched the card out of my hand. And when I asked her if there was a problem, she ignored me. When she gave me my card back, I snatched it right back out of her hand. She TOLD me that I better not do it again. I told her that now you know how it feels for someone to be rude to you. She once again snatched my card out of my hand for the second time, and I told her that I would contact a manager. She said, well, I’ll just keep your credit card and not give you your food. I told her if she did, then I would call the police. After that she got my order together, threw my card at me, and then gave me the finger. Never in my life, have I ever had anyone at anytime ever act so cruel to me, and their other co-workers. Those young kids looked scared. I was more upset for them, than I was for myself. I can’t imagine my boss yelling and cursing at me like that. She looked old enough for retirement. And maybe that’s what she needs to do.

Sonic #4 Edgewood NM I love Sonic, and always have! The experience below will not keep me from going to Sonic, but I will NEVER go back to the Sonic in Edgewood, NM. On Friday May 28th, I placed a mobile order [I use mobile ordering all the time] for an iced tea. I was only a few minutes away from the Sonic, so I drove over and parked and saw that the digital board was off. I moved to another parking spot, but they were apparently all broken. I hit the red button to check in, the person who responded asked me for my name 4 times. Finally she repeated it correctly and told me that they would have my order out as soon as they were able to. That statement did not give me good vibes, I must admit. I waited 15 minutes, with the staff and going back and forth, and other cars that pulled in getting their orders, but no tea for me. I finally stopped one of them and asked where my order was, and told her it was a mobile order for an iced tea. She responded: Oh well, if you placed a mobile order, it goes at the end of all our orders that are ready now, and we are trying hard to get them all out. I waited another 20 minutes, during which time many cars pulled in, got their orders and left. I was finally so upset that I pulled in to their drive thru and ordered a tea that way - it still took 5 minutes to get my order at the window. I didn't take the time to say anything then because I had to pick up my cat at the vet [and I knew I wouldn't be nice about it]. But when I pulled away, I did call the Sonic 800# to make a complaint. After 15 minutes of the representative asking me the same questions over and over, I finally hung up that call. This was the worst experience at a Sonic I've ever had and their 800# certainly didn't help either!

It had been years since our last visit. Went to Trinity Park drive through in Stockton, CA. Two burgers were delivered to our car and came completely COLD. We complained and returned burgers. Second set arrived fairly quickly and were COMPLETELY COLD again! We begrudgingly drove off and ate cold burgers. Sad part is that it would have been a fairly decent sandwich had the meat received any attention... My wife and I will not be coming back!

If you like hair in your breakfast sandwich sonic on quaker ave lubbock is the place to go no hair nets required disgusting. Jim Cruse

Hello Sonic Headquarters, I am from the OKC metro area and just moved to Washington, Missouri. Two times now I've waited 15 mins for someone to take my order. 1st time in October 2020: waited another 20 minutes and then someone walked to my car and took my order and she apologized and said "the order taker doesn't work." I asked, "Why is there no sign?" She said, "We aren't. Allowed to put a sign on it." I said, "Sooo your management or owner would rather we sit here for 20 minutes without placing an order?" She just apologized again.  2nd time: Sitting at the order taker to the left of number 10 with no one coming (never got the exact number). I finally got out of my car and asked a carhop I believe his name was Andrew (wearing a blue and white check button-down shirt and black pants) Who is a manager or assistant manager.  "does this order taker not work?" He said, "no. It doesn't." I said, "why's there no sign?" We aren't allowed to put an out-of-order sign." I said, "that's ridiculous. How do I give my order? Is someone coming to take my order?" He said, "no. Just move to one that works." He gestured to which ones don't work. I couldn't tell where he was pointing. I informed him that I'll report this to headquarters in OKC. He didn't care. I asked him if the stall to the right of me worked and he said, "yes."I moved to another one and the pic I took shows the order taker sign that's out of order so I cannot see the order. He then asked me to see the screen. However the Number 10 says crash dump so he read the order to me. Andrew got it right. I waited 20 minutes for my order. Took the order in my car. It was the Wrong order then the car hop took the order back and brought it to another car. (Isn't there new rules about the sanitariness of that now?) Then I waited another five minutes and another carhop (name started with an A) brought me my order of two footlong hot dogs with mustard, a large lemonade, and a bag of ice. This woman carhop is who told me the original man was Andrew a manager. You'd think after all this I'd get a free meal? Nope!  Driving away I saw Andrew in the back and took a shot of him on the phone. Wearing black pants and smoking.  This Sonic is not in good working order. It is unsanitary, and the manager whether an assistant or general manager is unprofessional.  Just moved here from Oklahoma.  Susan of Washington, Missouri

Used their app for purchases before and they are done well. I love having the deal for half price drinks and the options for having the order ready at specific times.