Sonic Drive-InReviews of sonicdrivein.com

The REALLY bad customer service is bad enough, but their gift card scam is THE WORST!! (1) If there isn't enough on a gift card to use for an order, you can't use it at all; (2) You can't use what's left on the card and combine it with a debit/credit card to make up the difference and finish the order; (3) You can't combine gift cards to use up the small amounts left on them for a single order; (4) You're given the option to add money to the gift card to make it enough for the purchase... BUT then the system will experience "technical difficulties" so that you can't use the money you JUST put on the card! (5) Calling their regular helpline does you no good. You have to call 877-828-7868 to angrily demand a refund on the gift card. It's closed now, but I'll be calling first thing in the morning to get ALL the money back that I put on the card. I AM SOOO DONE WITH SONIC'S THEFT!! Addendum: Called the 877 number 09-12-24. Told they don't refund gift cards and I have to call the main number, which is where I got the 877 number from because THEY don't refund gift cards, either. SCAM!!

lady at window was extremely rude. food was made wrong and thrown together. had onions even after telling them i am allergic. burger was broke in half. bun is stale.

This is the 3rd time I have ordered food at Sonic. Only for it to be ice cold as soon as they handed it to me. The cheese on the tator tots wasn't even melted.

Disgusted the food is awful they don't care about customer service they serve whatever it takes horrible it looks horrible it buys no one to eat at any Sonic drive in ever

This is my first time visiting this location and I had horrible experience. I waited 15 minutes for my order to receive cold food and the only thing I was satisfied with was the drink. After I receive my order I left a tip. I will not visit this location every in life again.

Customer service... took 15-20 minutes just to get change back, that's equal to the time it took waiting for "fresh" food. Absolutely disgusting restrooms with massive, smelly, puddles of yellow liquid just pooled into the center of the floor, stagnant for who knows how long. Not to mention the trash is so far from the door, after washing up you have to grab the handle without a paper towel, what's the point of washing my hands if I have to touch your filthy door afterwords? Put the trash next to the exit so we can use the paper towels to leave the restroom. As far as food goes, not good. Burgers literally just taste like patty with slimy lettuce strips that are impossible to chew, cheese fries nice and room temperature, just the way nobody likes.

The last time I went to Sonic the burger was smaller and drier, so I have not gone back until today when I decided to give it another shot. I ordered a #1 and tator tots with chili and cheese and it was delivered very promptly. My first bite in it was completely apparent they are not using the same meat they used to. It tasted of the cheapest bi-product patty that I have ever had. In fact, it tasted as if the frozen patty had been thawed before putting on the burner. The tator tots with cheese tasted as if it was ordered by someone else and left on the burner because they were hard ad chewy on the outside. It looked as if they put one dab of cheese and chili onto my tots even though there is an extra charge. I worked at a Sonic when I was 15 and worked my school years there and never lost the desire to eat Sonic. I am not sure what has happened to this place: Maybe sourcing the cheapest ingredients or corporate greed but it is a shame that a longtime patron refuses to waste their money on this awful product.

You can tell it was sold. Not worth going there anymore. Burgers are smaller, deals are terrible. The 1.99 burger reminds me of a white castle size burger. I use to go at five times a week now, once every two months . But won be going back .